Outlook with Business Contact Manager (BCM) was built to work hand-in-hand with Outlook to help businesses stay connected to their customers. From managing existing and prospective clients, to customizing business forms, to tracking marketing campaigns – Outlook with BCM was always meant to enhance business processes and customer service.

After careful consideration, we decided to simplify the Office 2010 lineup by including Outlook with BCM, a business product, only in volume licensing. We understand it is not ideal for every user. When we made this decision, we underestimated the importance of BCM to our small business customers and those who purchased previous versions of Office in retail stores or pre-installed on PCs. Worse yet, we left many of our customers, who didn’t want to buy through volume licensing, stranded with their data locked in previous versions of Office.

This was a mistake and today we’re announcing a program to make Outlook with BCM available to the millions of existing Outlook with BCM customers who don’t want to buy Office 2010 through volume licensing.

Starting today we are offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

1. Customers who have previously purchased one of the following:

  • Office Small Business Edition 2003 or Office Professional Edition 2003
  • Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007
  • A stand-alone edition of Microsoft Office Outlook 2003 or 2007

And…

2. Purchased one of the following versions of Office 2010:

Affected BCM customers can learn more and get started at http://office.microsoft.com/en-us/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

Finally, we apologize to customers who were adversely affected by this oversight.

We hear you, and we hope you will continue to provide constructive feedback so we can ensure that we are meeting your expectations.

Justin Hutchinson, Director, Microsoft Office