If you ever open a support case with Microsoft PSS, we may ask you to run the MPS Reports tool to gather system data and configuration information.  A new version has recently been released in the downloads section called Microsoft Premier Services Reporting Utility (PFE version).  This captures just about everything possible i.e. SQL, exchange, registry, event logs etc.  Download and take a look: http://www.microsoft.com/downloads/details.aspx?fa...