Hi all, This is to let you know it will be my last post on this blog. I’m leaving Microsoft and the Microsoft CRM business for now and will work for another Software Editor. If you want to keep in touch you can follow me on Twitter : You can view my profile...

Mapping streamlines data entry when a user creates new records that are associated with another record. When an entity has a relationship with another entity, you can create new related entity records from the associated view visible on the primary entity...

Hi all, Please update your copy . Changes: There was a bug in the [Server] SQL table information. The tool pickup a random server and this was a problem on multiple server configurations. Now the query is specified in order to match the...

Hi all, Here is a new Plug-In Sample proposition from my colleague Fouad Rachkidi: - Scenario is having 2 or more organizations - These organizations can be for testing, development, acceptance… - You make schema customization on 1 organization...

Hi all My colleague Fouad Rachkidi (CRM Escalation Engineer) who already posted another sample on this blog , created today a Pug-In which can allow you to create/update Contact across multiple Organization. Ex: You created Contact1 in Org1, it...

Hi all, The other day I installed UR6 on my box and hit this problem. I found it annoying to go an modify my web.config myself. Also I remember many customers & partners hit this too. So.. I decided to create a tool to make it automatically. ...

Hi all, It can happen that for no apparent reason the E-Mail Router sometimes stops working and you can receive the following error in the E-Mail Router machine Application Log: #26234 - The E-mail Router service could not process a provider...

Hi all, We regularly receive questions about how to get rid of many workflow instances stuck in Waiting state.  You can cancel these workflow within the UI but for some reason this is sometime not suitable and executing a script is better. Once these...

Microsoft Dynamics CRM 4.0 is using a lot of System Jobs to drive many features like: Send Bulk E-Mail, Import Data, Workflows, Duplicate Detections, Campaign Activities distribution, etc….. These jobs are processed by the Asynchronous Service and it...

Hi all, Performance issues can have many root cause and this article will not cover this. For general CRM 4.0 Performance Optimization, the first thing you need to do is to go through are these documents: Optimizing and Maintaining Microsoft...

Hi all, Web content can be divided into two categories: static content and dynamic content. Static content does not change from request to request. The content that gets returned to the web browser is always the same. Examples of static content include...

Hi all, I’ve written a few blog posts to explain how to use tracing to troubleshoot E-Mail issues. Here I would like to provide a series of steps to check in order to fix these issues without having to analyze any trace. We assume that the CRM User...

Hi all, I’ve just made this tool to easily enable logging for the E-Mail Connector in CRM 4.0 The logging for the connector can be enabled by modifying the configuration file for the service like explained in this article: http://blogs...

Hi all, Just a minor update here. ( see download page ) I've added: - Hotfix Information from Registry Information ----------------CRM Hotfix Installed---------------- HKLM\Software\Microsoft\Updates\Microsoft Dynamics CRM Server...

Hi all, After my post about the CRM Router Logging, I wanted to give you some examples about how to use CRM Platform trace and Router Logging to troubleshoot and fix pretty much all CRM E-Mail Issues. - To see how enabling platform trace...

Hi all, Do you get this with CRM 4.0 Client? We are seeing many request of this kind in CRM Support. THE IS A FIX AVAILABLE FOR DOWNLOAD, PLEASE CLICK HERE TO GET IT: KB952724 E-mail messages are not displayed in...

Hi all, Here you’ll not get a tool for once but instructions and demo about how to implement tracing for our Microsoft CRM 4.0 E-Mail connector. In CRM 3.0 we were using Registry Keys to do this but there was not a lot of granularity, we could...

Hi all, I’ve made the CrmDiagTool for CRM 4.0 It’s been a while since I wanted to post this, but I wanted to wait and see if the tool was working fine. Now that we have tested it during some weeks already, it’s ready to be available on my...

Hi all, I was quiet the last past weeks because me and my family were relocated to Spain J I’m now part of the Spanish CRM support team still working for EMEA CRM Support. My colleagues in Spain also have a CRM blog, If some of you understand...

Early this summer I made a post about a refresh of the CrmDiagToolTurbo ( v3.0.5300.120707 ). I added the ability to list the row count on some table on the MSDE Client side in order to troubleshoot and issue with Go Offline feature. This issue...

Hi all, I know we have a quite “good” amount of SMTP Configuration issue related cases these days. The following KB is really good and we use it quite often to setup the CRM Outgoing SMTP Configuration. 939402 How to configure the outgoing...

Hi guys, Recently I’ve been asked a number of questions about the Cascading options in CRM Thus I wanted to make a quick sum up which can demystify all this a little bit J I tried to explain what all the options mean: Assign,Share,Reparent...

Hi all, I've released a new version with an additional feature and some bug fix on the DHCheck feature. 1°) The DHCheck didn't work when the AD Account on which the search was performed didn't have any servicePrincipalName registered at all OR if...

Hi all, Recently while troubleshooting some "Cannot work Offline" cases i realized sometimes the Go Offline process doesn't work as expected and leave the MSCRM_MSDE local database empty even if, during Go Offline, everything goes fine and CRM UI shows...

Hi Guys, From what I see with the usage of the tool, I realize the DHCheck feature needs to be explained now. Most of the time, the reports sent by customers are not correctly generated because they do not run the wizard correctly and the tool doesn...