Bernard's Blog

Good find by Jason. In line with my previous post, customers have far greater expectations on how rapidly organizations can react to their needs. That can range from delivering a product to replying to e-mail. One very powerful tool that BPI offers is...

In IBM's "The Enterprise of the Future" there is a profile of "financial outperformers" and "underperformers" driven by research from the Global CEO Study series. This is accompanied by the statement "financial outperformers...

Examining the Oxford English Dictionary, there are more definitions than one might expect. It's no surprise, therefore, with so many definitions of "search" in the English language, that defining it in the context of a technology solution and...