Posts
  • Industry Architect

    Gov 2.0 or eGovt Conferences around the world

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    I've started compiling a list of conferences or summits that various Governments are hosting. It is not a complete list so if others have additional information I would grealty appreciate your feedback. US http://www.gov2summit.com/ Australia...
  • Industry Architect

    The Perfect Storm

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    The perfect storm is when elements come together at the right time to create an outcome that is bigger than what would ordinarily occur. Consider these elements: · Governments wanting to be more transparent and accountable · The cloud computing...
  • Industry Architect

    Next Generation Government and Gov 2.0

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    I belong to a variety of Government Forums and Blogs, picking the brains of those in Public Sector trying to understand what challenges they face and learn from their experiences as they blog about the things that interest them. This one particular...
  • Industry Architect

    Contact Center - Service Scheduling a key to accountability

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    Power to the people! The mantra for us baby boomers back in the 70's. It is now more true than ever and I would like to think the baby boomers are leading the charge. After all, some of the most active users of online services are baby boomers ( http...
  • Industry Architect

    US Gov 2.0 Beta Implementations

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    The US like other countries is facing serous financial challenges. Recently the US passed the American Recovery and Reinvestment Act which provides funding to a number of programs. In an effort to provide accountability the US Government launched a site...
  • Industry Architect

    Interest in Government Service Center?

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    Read this really interesting article title. "Customer Satisfaction Measurement Best Practices Study". Many of the matrix governments are starting to measure are the same in the private sector. The article is located at http://www.usaservices.gov/aboutus...
  • Industry Architect

    Welcome to the world of Public Sector!

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    Prior to working at Microsoft I had worked in the Public Sector for 14 years. I've been at Microsoft nearly 11 years all of which have been focused on the Public Sector. Twenty Five years working with the Government, I think because it is my silver anniversary...
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