After reading so much press lately about how banking is becoming increasingly commoditized, it's great to see a story like this over at Finextra: "Wachovia releases online retail imaging tool ." By combining image-capture with on online exception handling...

There are a couple of interesting tidbits in the news today that illustrate the choices that banks currently face in deciding how to scope their activities. Reduce scope: Right here in my hometown of Cleveland, OH, KeyCorp has agreed to sell McDonald...

I spent most of week-before last in Mexico City, speaking at the CL@B conference. At one of the side events, a reception hosted by Getronics, one of our major partners, I had the chance to speak with James Gardner , who asked me if I intended to speak...