After reading so much press lately about how banking is becoming increasingly commoditized, it's great to see a story like this over at Finextra: "Wachovia releases online retail imaging tool." By combining image-capture with on online exception handling tool Wachovia has reduced exception-related payment delays by as much as 75%.
Very recently, I read a story about how lockbox processing, in particular, was a commodity service that banks would be wise to outsource. Kudos to Wachovia for proving that innovation is alive and well. I guess the question now is, how long will it take for everyone else to copy this capability?