The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Taleb Read more about this title... A while back I read the The Black Swan. I could have sworn I reviewed it, but I can't seem to find it. Given that it's been out for a while now...

I have to admit that I find email rather tedious when it comes to a host of tasks -- like sharing information in a corporate environment. But dead ? I don't think so. Though with any luck at all, it's role will diminish with time. Here's a personal story...

I've tried to maintain an internal blog with only mixed success. I'm going to try again. Principally because I believe it's important the new social tools are adopted in-house, and there's no substitute for leading by example. Practical experience is...

First, study the hype-curve for all it's worth. ( http://static7.userland.com/oracle/gems/reynolds/hypecycle.png ) There, that should be about all it's worth -- useful, but no longer a new idea. Now here's the formula: When you find...

It's not a big thing, but it is a first step and it was done in record time. The Office Live Workspace community propert y is up and running. Here's a link to my first post .

... a recent survey by consumer feedback network Bizrate revealed 59 percent of users consider customer reviews to be more valuable than those from experts. ...is further reinforced by a JupiterResearch study in which 77 percent of online shoppers indicated...

Dana Farber and Larry Dignan succinctly state the whole point behind my old Microsoft.com Community Technology Team strategy. Horse, water, drink, whatever. Identity graph? Yes, but to be clear, it consists of three components; what you know, who you...

Generally speaking, OpenSocial is amazing news. The social layer I've been prattling on about for, well, a very long time, is really shaping up. Though I still believe we've yet to do more than scratch the surface of social user experiences. And that...