Process of Change

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  • Blog Post: Tier Three Design

    Lots of really fascinating stuff is happening in my world lately. Some of it is a bit unusual. For instance, my wife now refers to me as the Hannibal Lector of Microsoft -- I'm not going to pursue that other than to report that I don't actually bite. Anyway, half of what I've been working on is what...
  • Blog Post: The quest for the best community strategy

    As I said, I've played online games for a while. Yes, that includes the classics, though I'd rather not talk about things that will date me. From where I stand, online games really started getting interesting with Diablo. With Asheron's Call (or EQ for some) they really came of age. I've played a couple...
  • Blog Post: Claimspace -- The power of simple, reusable, ideas.

    Bear in mind, Claimspace has yet to ship in any form. It's sooo close to shipment (if only partial shipment), it's painful for those of us that have been waiting. Also, be aware that most of the capabilities I discuss below will not be apparent in the first release. This post is about potential, appropriate...
  • Blog Post: Social Networking Core Tenets -- KPIs

    My new organization uses these terms. We didn't. We used some others, but the end game is the same. Just to be clear, tenets call out what we value (though not necessarily why), and the KPI's (key performance indicators) are intended to help us measure our effectiveness against those things we've said...
  • Blog Post: Struggling to simplify the idea of social filtering

    Damn. It's just not simple enough yet. The stocks and flows discussion was too hard. People still find the idea of anticipating and answering questions before the "asker" has the occasion to ask incredible (as in not credible). So I'm thinking that perhaps we can use the fact that it happens all the...
  • Blog Post: One reason Microsoft cares about the new community services

    Here's an article I wrote explaining a few of the reasons customers should care about the new community services we've built. Microsoft should care, and does, for a variety of reasons. Most of them having to do with customers being happier, better connected, and more productive. But there are other reasons...
  • Blog Post: The tools of flow and the value of community

    This article describes the value of the next generation of Microsoft community investments to the customer. Actually it does so three times: short, medium, and large. Short and sweet answer: In the experience of most people, the internet makes available too much information. The new community services...
  • Blog Post: Just a little more on -- What is Community

    I can't help myself. I'm bent on doing my utmost to come to some agreement on the meaning of terms under discussion. It's become top-of-mind for me recently because my group has been part of a general reorganization and the slow process of understanding between the new housemates has only just begun...
  • Blog Post: Corporate community strategy: communications as the safest choice.

    Why is investment in online community communications -- specifically, enabling social networking and social computing -- unlike most innovative efforts you'll ever undertake? Two reasons: the strategy is rock solid, and the community will do all the real innovating. How can the strategy be considered...
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