Gartner has named PNMsoft as one of their "cool vendors" in the BPM space for 2010 for their work creating the On-Demand Assist Framework for PNMsoft's SEQUENCE BPMS which makes it easier for Business Process Outsourcing (BPO) providers to manage customer processes end-to-end.  While BPO customers typically expect their outsourcing providers to have a constant focus on process costs and efficientcy, use of the On-Demand Framework allows the provider and their clients' to have a shared view of the process, supporting continuous process improvement.

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