Outlook 2003 and Exchange Server 2003 goes into extended Support from 4/14/2009
What is the difference between Mainstream Support, Extended Support, and online self-help support?
Mainstream Support phase
Extended Support phase
Paid support (per-incident, per hour, and others)
Security update support
Non-security hotfix support
Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.
No-charge incident support
Design changes and feature requests
Product-specific information that is available by using the online Microsoft Knowledge Base
Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions
IMP: Microsoft will NOT accept requests for warranty support, design changes, or new features during the Extended Support phase.
To understand Support Lifecycle policy we can refer to Microsoft Support Lifecycle Policy FAQ
To find the support timelines for other Microsoft products, visit the Select a Product for Lifecycle Information site (products listed by Product Family) or the Support Lifecycle Index site.
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