FYI: Outlook 2003 and Exchange Server 2003 goes into Extended Support

FYI: Outlook 2003 and Exchange Server 2003 goes into Extended Support

  • Comments 1

Outlook 2003 and Exchange Server 2003 goes into extended Support from 4/14/2009

What is the difference between Mainstream Support, Extended Support, and online self-help support?

Support provided

Mainstream Support phase

Extended Support phase

Paid support (per-incident, per hour, and others)

X

X

Security update support

X

X

Non-security hotfix support

X

Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.

No-charge incident support

X

   NA

Warranty claims

X

NA

Design changes and feature requests

X

NA

Product-specific information that is available by using the online Microsoft Knowledge Base

X

X

Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions

X

X

IMP: Microsoft will NOT accept requests for warranty support, design changes, or new features during the Extended Support phase.

To understand Support Lifecycle policy we can refer to Microsoft Support Lifecycle Policy FAQ

To find the support timelines for other Microsoft products, visit the Select a Product for Lifecycle Information site (products listed by Product Family) or the Support Lifecycle Index site.

Leave a Comment
  • Please add 7 and 5 and type the answer here:
  • Post