Cascade Skyline - with Microsoft Logo and Project Support header - author Brian Smith

Project 2007: Mixed up views after updating the Enterprise Global after SP2

Project 2007: Mixed up views after updating the Enterprise Global after SP2

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***Update***  The fix for this was released in the August CU for Project 2007 - KB973930

I know quite a few customers have run into this issue, and we have a fix in the pipeline which should see the light of day in the August CU, but to help just in case others come across this we thought it worth getting this information out there (Thanks Rob).  First some details, and then the suggested workaround.

The problem and fix is for Project Professional 2007, but only in an Enterprise environment with connectivity to Project Server 2007 – and the views I am referencing are the views within the client application.  When you open the Enterprise Global from Tools, Enterprise Options, Open Enterprise Global and then go to edit a view (View, More Views) you will find that the view it brings up for editing is not the one you thought you should see, but a random view from the list.

For now our suggested workaround is that those few administrative users who need the ability to open the enterprise global should hold off installing SP2, but instead install SP2 with the August CU when it becomes available.  If anything changes in our plans to get this fix out then I will update this blog.

If you have already upgraded to SP2 then just for those few admins who need to open the EGT you could return to pre-SP2.  First make sure that for the user who needs to be “downgraded” that their projects are checked in, then uninstall Project Professional, then remove your cache files from <drive>:\Documents and Settings\<user>\Application Data\Microsoft\MS Project\Cache (or for Vista and Windows 7 users <drive>:\Users\<user>\AppData\Roaming\Microsoft\MS Project\Cache)  and then re-install to the level you were at prior to SP2 (probably either SP1, or preferably Feb CU).

The reason for checking in your projects first is that deleting from the Cache will lose any local changes that have not been saved.  If you prefer not to go dabbling and deleting in the OS then another option would be to create a new connection account that would then give you a brand new cache.  The account I am referring to is the account you set up in Office Project Professional 2007 on the Microsoft Office Project Server Accounts page. You can access this page by clicking the Tools menu and then clicking Enterprise Options.

More details on the local cache can be found here - Understanding the Local Project Cache feature.

Sorry for any inconvenience this issue has caused you, but hopefully most users of Project Professional will not be affected as they will not normally have access to even open the Enterprise Global.

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  • Brian

    Before this SP2 issue was reported as an EG related problem I saw the same behaviour when creating a new plan from an existing enterprise template. The templates had been created before SP2 was applied. The problem went away when pre-sp2 client was used. So it seems to have wider currency than simply the EG, hence I can't recommend SP2 client rollout.

    regards

    Mike Mahoney

  • Hi Mike,

    There were certainly some early bugs in this area that were very similar, but probably no "known issues" since SP1, although the behavior could have been lurking in an affected cache copy of the EG.  Thanks for the feedback though - and we will keep our eyes out for other reports that this could be more widespread.

    Best regards,

    Brian.

  • Anyone experienced that new Ganttchart views created (in EB) with MSProject 2007 SP2 can get MSProject to fail and restart?

    We have a view.... whenever you try choosing it or remove it the client fails and restart.

  • I also have noticed another version of this bug in Enterprise template.

    I have posted a new enterprise template from a computer with SP2. Then, If I open this template from a pre-SP2 computer everything is OK. If I open the template from a computer which have SP2, I get a new project file with the random views bug.

    But, the good news are if I SAVE the new project and open it again, this time it will show up just fine. The problem disappears.

  • Hello Brian,

    do you know if the August CU will "heal" those Enterprise Globals that already  experience this problem, or if it will only stop it occuring in more systems?.

    As we can work with the corrupt EGlobal and only have problems administering the views, we would like to wait for a fix than to delete the global and create views and calendars again.

    Thanks and best regards

    Christoph

  • Hi, I am stuck with a problem in "Select Task" dialog that pops up when Timesheet Add Lines is clicked.

    We have tasks entered in MS Project 2007 like

    SUMMARY - Module 1 - Develop

     - Class Design

     - UI Design

     - Test

    SUMMARY - Module 2 - Develop

     - Class Design

     - UI Design

     - Test

    SUMMARY - Module 3 - Develop

     - Class Design

     - UI Design

     - Test

    Earlier the sort order was the WBS code which made the assignments appear in the dialog exactly as above. However, after applying April CU, the sort order has changed to alphabetical and as result it is coming as -

    - Class Design

    - Class Design

    - Class Design

    SUMMARY - Module 1 - Develop

    SUMMARY - Module 2 - Develop

    SUMMARY - Module 3 - Develop

    - Test

    - Test

    - Test

    - UI Design

    - UI Design

    - UI Design

    With quite a few module assignments, our developers are finding it extremely difficult to identify the assignment (by looking at the item description at the bottom of the list).

    Please let me know if you are aware of this and have any workarounds.

    My email: rajabasuroy@hotmail.com

  • Have you heard when the August CU (2009) is to be released?

  • I'm reviewing August CU and do not see this issue addressed. Can you confirm that this fix is not out in this CU, Brian?

    Thanks.......cc

  • How do you recognize SP2? I am working with a client and their Help-About reads:

    Microsoft Office Project 2007 (12.0.4518.1014) MSO (12.0.6320.5000)

    Has there been a fix provided for this problem yet, and how would I find that?

    Thanks.

  • I have views I have created in MSP 2007 and I would like to copy/use the views is MSP Server.

    How do I move the views over in MSP Server

  • I'm having a problem where one person does not get all of the options in the lookup table associated with an enterprise field. I get all of them and no one else is reporting a problem. I have had her delete her cache files and global.mpt to force them to refresh but this brought no joy. Any ideas?

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