If I look at how vendors and even customers have viewed performance management - it's been focused largely on the finance department which for the most part historically makes perfectly good sense.

Finance departments make decisions on these types of investments - ultimately with some input from "support units" - such as IT. However, I wonder whether this has prevented a more pervasive adoption of performance management.

John Colbert published an interesting article earlier this week suggesting that:

With more than 70% of organizations either planning, rolling out or already benefiting from a business performance management solution (according to the 2007 BPM Pulse Survey), many organizations are getting past the hurdles of a normalized data structure and tying in information from a wide variety of source systems. These organizations are now prepared to take on the next phase of performance management – what we are calling performance management 2.0. When BPM Pulse Survey respondents were asked the question of what departments outside of finance could benefit from enhanced operational analytics, the sales department and HR were the two most frequently mentioned (over 70% and 59%, respectively).

I think virtually everyone who uses information to do their jobs needs Performance Management. However, the traditional economics of performance management have ensured that only a handful of people have access to it.

What's interesting and the survey referenced above backs this up is that there are clear strategic advantages for deploying performance management but at the moment it's too difficult for the typical information worker to use and it's just too expensive.