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  • Blog Post: Living on the Edge of Exponential Change

    Our future looks grim. The economic situation is dire with little relief in sight. But short term gloom conceals deeper shifts in an ever-changing environment. The future may be much brighter than it seems. There have been many turning points throughout history when breakthroughs in technology brought...
  • Blog Post: Designing a Viral Product – a fresh approach to innovation

    Viral marketing is hot right now. In the new world of social networking, a digital outreach strategy is essential. But it may be more useful to develop products that are intrinsically viral. According to a recent HBR article adding a “share” button to a product can increase peer-to-peer influence...
  • Blog Post: A Predictive Analytics Roundtable: Making Data Statistically Relevant and Actionable

    Analytics is an increasingly powerful business tool, one that is critical for competing successfully in today’s capital markets industry. Its value is well proven in enabling better-quality high-speed trading decisions and outcomes. Today’s analytics tools can be used across lines of business...
  • Blog Post: The Growing Power of Visualization – the next phase of markets

    Too much information and too little time to absorb it - that's the dilemma of the financial markets today. We have more data than we can possibly absorb: spreadsheets with tens of columns and thousands of rows; news headlines streaming faster than the human eye can read....... Yet the data tsunami...
  • Blog Post: Mastering Innovation in a World of Complexity

    A 1994 ground breaking paper on product development suggested that there were two kinds of product development - a traditional analytical one moving through defined stages from the abstract to the specific as a problem solving process and another based on interpretive and continuous dialogue. [i] ...
  • Blog Post: Digital Signature in the Branch of the Future

    We are all familiar with digital signature in the retail environment, even in insurance. A number of leading banks have begun to adopt the process, but in financial services the technology of digital signature is still in its infancy. Whether we are opening a bank or brokerage account or applying...
  • Blog Post: Increasing Marketing ROI – the importance of uplift

    In today's competitive markets, it's all about focus - reaching the customers that deliver the best return for the least cost. But traditional marketing programs are often more about coverage than focus. The secret lies in understanding the shape of a curve. Analysts have long been familiar with...
  • Blog Post: Slates in Financial Services – Changing the Conversation

    The interest in Apple’s iPad amongst financial services business leaders creates a significant problem and opportunity for their IT staffs. Lines of Business executives not only want to connect their iPads to the corporate network, but they want to start delivering enterprise business solutions...
  • Blog Post: Towards a New Model of Employment and Innovation

    The 2011 Shift Index from Deloitte has a simple message. The way for firms to improve performance is to increase worker passion, while the message for employees is follow your dreams. They may not lead to the same place. For those who are new to the Shift Index, the Deloitte Center for the Edge has...
  • Blog Post: Secrets of Successful CRM – sharing best practices from the field

    The banking industry is really focused on organic growth this year and this is reflected in an enormous interest in customer relationship management systems - CRM. But while there are many examples of satisfied CRM customers, there are also some CRM implementations that haven't met expectations. On...
  • Blog Post: Choosing a Cloud Provider – towards a structured approach

    Cloud computing provides a compelling option for Financial institutions (FIs) looking for more flexibility in deploying technology and managing costs. There is a wealth of cloud solutions available in the market today, and some major providers, but how does an FI choose between one provider and another...
  • Blog Post: Creating a Culture of Innovation

    Many companies aspire to innovate, but few of them do it well. There are many reasons why, but chief amongst them is the absence of an effective culture of innovation. Creating such a culture isn't easy and can involve many changes to the DNA of the firm. Leadership is clearly a major factor. Innovation...
  • Blog Post: The Future of .NET and Interoperability in Banking

    We are rapidly moving towards a more open environment when it comes to technology. A question that often comes up is why aren't .NET and Java interoperable? Well in fact they are. For example: Both Java and .NET run on Azure Both Java and. NET run on Windows Java and .NET are interoperable...
  • Blog Post: Taking Control of our Data and our Destiny

    Back in October 1996, Wired Magazine published Thomas Bass's now famous interview with Citibank and Citicorp's former head Walter Wriston, famous for his observation that information about money was almost as important as money itself. That insight led to massive technology investments by the then...
  • Blog Post: What's Your Idea - building a grass roots innovation pipeline

    Ideas come from many places. Employees and customers are an obvious source. But how can we create a process to ensure that great ideas are constantly bubbling up and moving our business forward? One approach favored by many large corporations is to create a grass roots innovation pipeline (GIR) and...
  • Blog Post: Innovation - anticipating the forces of change

    In a previous blog - the Gentle Art of Innovation - we implied that innovation was a process - more science than art. But we carefully left out the tough bit, coming up with the idea itself. For many of us, this is the biggest challenge so a framework may help. Innovation is about making life, easier...
  • Blog Post: Standards & Algo’s: Innovation or Control?

    The SEC is socializing the notion of standards in the world of algorithms. Throttles, brakes, back testing and other coding requirements are all on the table. Will these and likely other requirements stifle the creativity and innovation of a market where secrecy and the ability to react with lightning...
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