• Charles Eliot's Take On The World

    The Technical to Customer-Focused Axis

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    There's a drawing I've been making for a while now that argues for a beneficial overlap in the skills for program managers and developers. Imagine an axis that goes from "Technical" at one end to "Customer-Focused" at the other end. Let's also imagine...
  • Charles Eliot's Take On The World

    Heuristics of Software Testability

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    These heuristics are from James Bach of Satisfice, Inc. I highly recommend a trip to the company’s web site at http://www.satisfice.com . Bach addresses the fundamental testability concepts of controllability and observability right at the top,...
  • Charles Eliot's Take On The World

    A Framework for Thinking about Testability

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    Introduction Testability Is About Cost There are lots of definitions of “testability”, but this is my favorite: “[The] effort required to test a program to insure it performs its intended function” I like this definition because...
  • Charles Eliot's Take On The World

    CRM Team blog open for business

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    The Microsoft Dynamics CRM development team just started a team blog. It's at http://blogs.msdn.com/crm/ , and it's well worth a visit, if only because the first full article was written by me!
  • Charles Eliot's Take On The World

    TechEd 2006

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    I'll be giving an overview presentation on Microsoft CRM 3.0 at the TechEd conference in Boston. The session number is BAP202, and it will be on Monday 6/12 at 10:45am. It will be a fun session. CRM 3.0 was a huge step forward for us, and I always...
  • Charles Eliot's Take On The World

    Welcome!

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    Hi there! My name is Charles Eliot, and I'm the Group Program Manager for Release Management for the Microsoft Dynamics CRM team, which is just a fancy way of saying that I'm the lead project manager. I joined the CRM team in late 2001. I started...
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