http://msdn.microsoft.com/architecture/saas New site went live today...and what could be more relevant to the CRM SaaS world than the first article posted on the front page. Multi-Tenant Data Architecture In order to take advantage...

I am heading out on the road for the day tomorrow and after that I’ll be away in Boston for Microsoft Worldwide Partner Conference. I’m pretty excited about WPC – there will be some great things going on in the CRM world there. I’m sworn to secrecy right...

If you are planning on building a solution on top of Dynamics CRM 3.0 - whether you plan to resell this as an ISV; or if you are just creating a customization for your own internal deployment - a good idea is to review the Veritest specification. The...

Our team of technical writers have released an updated SDK. Overview The Microsoft CRM 3.0 SDK is for developers, system customizers and report writers. It contains the following sections: Server Programming Guide – A guide for developers writing...

Peter Rip, MD Leapfrog Ventures - this guy really understands the values of composite applications / "mash ups". This is a fantastic piece - Lotus Symphony as a platform (sound familiar), early Ozzie (not Sabbath but our CTO), Web 2.0 and all the fun...

Whilst at TechED last week I picked up a copy of Baseline Mag - I found this article in there. Luckily the same article in print can be found online too.. "But now that we have a broad number of packaged CRM applications that generally work, the...

As part of the work I have been doing in preparation for the session I will be presenting at TechED in Boston next week, I have been gathering anecdotal / empirical performance and scalability evidence from a lot of smart people (smarter than me anyway...

I will be presenting the following session at TechED this year. Microsoft CRM: Architecting solutions for enterprise or any other business size Ever wondered about the appropriate server sizing, network topography and system architecture design...

IT industry cycles and good ideas are like the changing seasons. You liked spring this time – just wait ‘till next year it’ll be here again. You liked centralized computing last time (beards & sandals) – don’t worry it’ll come back (different beards and the sandals are made by Diesel)....

Analysts estimate that the hosted CRM opportunity could be as much as 33% of the total CRM market by the end of 2009. This figure increases if you follow the hype of some of our software as a service competitors. Many CRM vendors now provide a hosted...

My role at Microsoft is as a Technical Evangelist working with independent software vendors (ISVs) to help them bring (mainly vertical) solutions to market based on our CRM platform. I'm going to post some of my thoughts about using Microsoft Dynamics...