I am currently looking into various SOA and multi-channel offerings which are available from Microsoft. The Customer Care Framework (CCF) is another such offering which has many successful deployments in very high profile banks and telcos worldwide such...

Here is a brief one-pager of what I found interesting about a Case Study on a significant SOA project at a large Australian bank. The CommSee application started off as a CRM application. However, CommSee became a single platform for delivery of...

I recently started a new job at Microsoft. During the interview process I was asked what I thought about “Software as a Service” to which I replied “sounds like a great idea” (but was secretly doing a LiveSearch” in the background). After a couple of...