May, 2006

Microsoft CRM V3 was designed with performance in mind. We dedicated significant resource bandwidth and timeline to ensure that we tackle performance issues early and reliably. We laid out a performance plan during the engineering cycle, followed it closely...

Many people often forget to set the Customization Prefix when they customize CRM. When you create new entities and attributes CRM automatically creates tables and columns for you in its SQL Server database. It adds the Prefix to the names of those tables...

We were wondering why we weren't getting comments on posts...until we tried on comment on one ourselves. Our intrepid site manager Jim Glass has now fixed the problem with some errant script, so comments are back. Two recent posts (Sudip's post yesterday...

The grids in Microsoft CRM 3.0 don’t have related entity information. You can’t for example look at a list of opportunities and see the account rating or account territory of the opportunity’s potential customer on the same row. With the export...

I’m posting this blog so as to clarify the position of Multi-lingual support for Microsoft CRM from product prospective. Current Status Microsoft Dynamics CRM V3.0 although is available in 22 languages, there is no multi-lingual User Interface...

Do companies really gain competitive advantage by putting customers at the center? I thought for my first team blog entry I would take a stab at sharing a question CRM Product Planning has been thinking about for a while and would love your thoughts...

Things are hectic around here at the moment, and people tend to hide when I come to ask about blog posts, so I thought I'd take the opportunity to introduce us. On the day we finished v3.0, we celebrated a little. But before we kicked that off, a bit...

Scenario à Bikes Corp has implemented MSCRM 3.0 in order to ensure profitable customer relationships and happy customers. Bikes Corp. sells all kind of bikes to institutional buyers like government, schools etc. Charlie is the owner of the business...

I’m very passionate about Sales Force Automation (SFA) and I’m also a big fan of the Microsoft CRM Leads functionality. Recently I’ve noticed some misunderstandings (both inside and outside Microsoft) surrounding this core SFA feature. Hopefully this...

I want to introduce a feature we have in our Microsoft CRM Sandbox so that those of you who haven’t discovered it, will be able to leverage this capability of the Sandbox to your benefit. What’s Microsoft CRM Sandbox? It is a GotDotNet project...