June, 2006

Some of you might have heard that the Microsoft Dynamics CRM development team has been reorganized into the Microsoft Office organization, and I wanted to share some of my thoughts about this change. The first thing to note is that Microsoft Dynamics...

On the first of May, this blog posted its first post. Designed to be a place where anyone from the Microsoft Dynamics CRM team could blog and anyone from the CRM community could share ideas. And indeed, we have had contributions from PMs, Devs, UX, and...

Recently I’ve been doing a lot of thinking regarding CRM as a custom application development (App Dev) platform. Many customers and partners have taken CRM and built rich applications which have little to do with Sales, Marketing or Service scenarios...

Did you know that there is a certified solutions program for Microsoft Dynamics Customer Relationship Management (CRM)? Well there is! The “Microsoft Dynamics CRM version 3.0 Test for ISV Solutions” identifies applications that successfully integrate...

I’d like to introduce the “Downloads” section of Microsoft CRM Sandbox ( http://codegallery.gotdotnet.com/crm ): This is where Microsoft CRM Sandbox members share their Microsoft CRM related applications, macro or sample code. You now have...

So you think you want to use Service Scheduling in CRM 3.0 but you’re not sure that it’s up to the task? You’re not the only one. Since well before we launched CRM 3.0 last October I’ve been answering questions on how service scheduling can be applied...

What is terminology in Microsoft CRM? Terminology is what we use to describe the collection of terms used for specific items in CRM, from entities/record types to wizard names to field labels. I spend a lot of time researching terms across Microsoft and...

Our Guest Star series continues with Matt Parks, one of our first CRM MVPs and a key figure in the CRM community – IlanaS When Ilana Smith asked me a few weeks ago to write a "guest blog" entry, I felt I had to come up with a good topic. After...

One of the key ways that you can integrate other web applications with Microsoft CRM is to use the Iframe control. When using Iframes to SharePoint Technologies pages you may want to remove the navigation and title bar chrome so that the document library...

As a Group Program Manager for Microsoft CRM I spend a lot of my time thinking about features that should go into the product. My role also gives me the chance to participate in the sales cycle for our product. I spend a lot of time talking to our field...