Some of you might have heard that the Microsoft Dynamics CRM development team has been reorganized into the Microsoft Office organization, and I wanted to share some of my thoughts about this change. The first thing to note is that Microsoft Dynamics...

On the first of May, this blog posted its first post. Designed to be a place where anyone from the Microsoft Dynamics CRM team could blog and anyone from the CRM community could share ideas. And indeed, we have had contributions from PMs, Devs, UX, and...

Recently I’ve been doing a lot of thinking regarding CRM as a custom application development (App Dev) platform. Many customers and partners have taken CRM and built rich applications which have little to do with Sales, Marketing or Service scenarios...

Did you know that there is a certified solutions program for Microsoft Dynamics Customer Relationship Management (CRM)? Well there is! The “Microsoft Dynamics CRM version 3.0 Test for ISV Solutions” identifies applications that successfully integrate...

I’d like to introduce the “Downloads” section of Microsoft CRM Sandbox ( http://codegallery.gotdotnet.com/crm ): This is where Microsoft CRM Sandbox members share their Microsoft CRM related applications, macro or sample code. You now have...

So you think you want to use Service Scheduling in CRM 3.0 but you’re not sure that it’s up to the task? You’re not the only one. Since well before we launched CRM 3.0 last October I’ve been answering questions on how service scheduling can be applied...

What is terminology in Microsoft CRM? Terminology is what we use to describe the collection of terms used for specific items in CRM, from entities/record types to wizard names to field labels. I spend a lot of time researching terms across Microsoft and...

Our Guest Star series continues with Matt Parks, one of our first CRM MVPs and a key figure in the CRM community – IlanaS When Ilana Smith asked me a few weeks ago to write a "guest blog" entry, I felt I had to come up with a good topic. After...

One of the key ways that you can integrate other web applications with Microsoft CRM is to use the Iframe control. When using Iframes to SharePoint Technologies pages you may want to remove the navigation and title bar chrome so that the document library...

As a Group Program Manager for Microsoft CRM I spend a lot of my time thinking about features that should go into the product. My role also gives me the chance to participate in the sales cycle for our product. I spend a lot of time talking to our field...

Anyone who has send feedback has probably felt like they were throwing a rock into a deep, dark, pit. You listen for a while for the clink that means you've hit bottom. Sometimes you hear it, sometimes it takes so long that you step away from the pit...

One of the goals of the CRM v3 Small Business Edition is to target the small business segment of the market in partnership with the highly successful Windows Small Business Server. This presented a bit of a challenge for us…how do we take CRM, which was...

Welcome to our first CRM Team Blog “Guest Star” post. You’ve heard a bunch from people from the product team; we thought it might be interesting to ask some of the CRM experts outside our team to give us their perspective. Ben Vollmer is a Microsoft Solutions...

There are three basic pillars of a CRM Application – Sales, Service and Marketing. Microsoft Dynamics CRM 3.0 enabled the Marketing Automation module. This post lists the features provided by the Marketing Automation Module (a.k.a. MA) in Microsoft CRM...

One of my biggest frustrations at Microsoft is the fact that so much of our content only goes 1 way: from Microsoft out. We may post it on a Web site, send it as an e-mail or put it in Help, but ultimately it is one-to-many communication. And very often...

As an intern on the team that is currently looking into future enhancements of the Marketing Automation (MA) capabilities of Microsoft CRM (MS CRM) I have noticed many opportunities in which ‘pluggable’ components may play an important role to enrich...

Once upon a time I owned a feature called “Microsoft Business Solutions Customer Relationship Management 1.2 Sales for Outlook client”. I liked to brag that my feature used every word ever. It wasn’t always like this and it is no longer like this...

Did you know that it’s possible to deploy the Microsoft CRM client for Outlook out to managed desktop environments – even if users are running with limited user privileges? One of the lesser known capabilities for the 3.0 release is support for...

Being new to the CRM Team, I’ve been learning about and using the CRM V 3.0 product. During my initial inspections, I’ve noticed the dearth of CRM specific performance counters. Performance monitors are fundamental to the process of isolating bottlenecks...

I often find many customers and partners don’t take advantage of CRM’s ability to add icons for custom entities. Apart from making your application look ‘less boring’ there are significant usability benefits for your end users. In the Customize Entities...

I was recently talking to one of our new customers of Microsoft Dynamics CRM 3.0 about how this organization generated sales quotations for their customers using their old CRM system. This organization spent a little over $1 million dollars deploying...

Did anyone catch that short-lived show ‘Keen Eddie’? The main character’s trademark line was “Hi. I’m Eddie. How do you like me so far?” O ur grand CRM Team blog adventure has been up and running for a month. How do you like us so far? Give us props...