As a part of Microsoft Dynamics CRM’s expanding integration story, we are announcing the release of the Microsoft CRM Solution Accelerator for Siebel. Targeted towards current customers of Siebel systems, this accelerator is a pre-built integration solution that can be used to synchronize the data between Microsoft CRM and Siebel. The integration solution comes with predefined integration for contact, account, and address entities and can be customized to integrate other custom entities and fields.
While this solution is one of multiple methods to link the Microsoft CRM and Siebel systems together, it is built upon the Microsoft CRM web services architecture and leverages the standards-based integration that is available in both applications. With this integration, organizations can benefit from the familiar user interface and productivity tools used by Microsoft CRM while continuing to access existing data and process definitions in Siebel.
Customer Benefits - Improve ROI of an existing Siebel deployment by increasing user adoption with Microsoft CRM
Increase user adoption - empower existing Siebel users with Microsoft CRM that works the way they do, minimizing learning curve and improving user adoption.
Improve flexibility to meet business needs - Reduce cost and time to adapting a CRM system to fit differing departmental business needs through Microsoft CRM’s ease of customization.
Leverage existing CRM investments - leverage existing investments in Siebel data, process, and specialized functionalities through integration with Microsoft CRM.
Partner Benefits – Introduce new value to an existing Siebel customer’s current CRM system
Increase license and service revenue by selling Microsoft CRM to enterprise customers with existing Siebel deployments.
Reduce time and cost to building customized integration solutions using guidelines, templates, and prebuilt connectors for Siebel and Microsoft CRM.
Increase deal sizes and reduce development and maintenance costs by leveraging Microsoft development and integration platform.
Supported Operating Systems: Windows 2000 Server; Windows Server 2003
Microsoft® BizTalk® Server 2006
Microsoft Dynamics CRM 3.0
Siebel Server 7.5.2
The solution accelerator is available for download via the Microsoft Download Center and supporting materials are available for download via the Microsoft CRM Sandbox
An English-only version this accelerator is available for download via the Microsoft Download Center at the following location -
Supporting materials- including the Microsoft CRM Solution Accelerator Installation and Customization Guide, code samples, maps, schemas and other integration artifacts- are available on the Microsoft CRM Sandbox.
To download these integration artifacts, click the following link, and then locate the download: "Microsoft CRM Solution Accelerator for Siebel" -
Note: The downloads on the Microsoft CRM Sandbox are provided by Microsoft CRM Sandbox members and are not supported by Microsoft.
- Ned Kandzor
I have previously worked with Tectura/Celenia which is more of a technical integration than a business integration.
For instance, when blocking a customer in Nav, it isn't blocked for further orders in CRM, the information is simply propagated to a field call "ERP Block". Nothing else happens and all the business logic has to be added (quite substansial)
How does the described Siebel integration work in this aspect?