March, 2007

I just read Josh Ledgard's " Facilitate Knowledge Transfer in Online Communities " and had to share it with you. I'm often asked how products teams can best participate in their online communities. It would be simple to say "go talk to customers" and...

Announcing an update to the Microsoft CRM 3.0 SDK! Download version 3.0.6 of the SDK to get new and updated sample code, topic enhancements, and bug fixes. Here are a few of the changes you’ll find in this version: Learn best practices for writing...

CRM Customers, Partners, and ISVs: The Microsoft CRM Sustained Engineering Team plans to release Update Roll-up 2, for all customers using Microsoft CRM v3.0. If you’ve already heard from me, you can ignore this blog post. For the rest of you, I’d like...

Last week, my work laptop crashed on me, and refused to boot. Apart from logging a support request, I resumed my work from my desktop computer, continuing work on the document I had just been working on on my laptop. My loss would have be significant...

The new online, unlimited training benefits available to customers enrolled in Business Ready Enhancement Plan or other customer service plans, and partners enrolled in a Partner Service Plan for Microsoft Dynamics received immense visibility at Convergence...

Many CRM customers find very handy the use of IFrames to incorporate Web pages into CRM forms. However, each time a new piece of custom HTML/Javascipt code needs to be added to the main body of a CRM form a new web page needs to be created and properly...

Hi there, I’m one of the newer program managers (PM's) here on the Microsoft Dynamics CRM team, and this is my first post to the CRM team blog. I hope you enjoy it. Since the features I’ve been working aren’t publicly available yet, I thought I’d write...

The CRM team would like to thank the CRM MVPs , partners, and ISVs who participated in Convergence 2007 and the CRM MVPs who attended the Microsoft MVP Global Summit last week. We have 19 CRM MVPs now and even some of those who could not attend were able...

A frequent request I see from customers is how to view the CRM Parent Account field on their contacts synchronized from CRM to Outlook. The data is there, but on a user-defined field and not the Company field. Instead of writing up my own directions on...

Phil and I flew back yesterday from Convergence 2007 to run the MVP Summit on Redmond campus today. I hear I missed a great concert at Experience Music Project (EMP) last night. Curt Spanburgh and I have shared an interest in jazz and blues performance...