May, 2007

It seems I have been reading Walt Mossberg (pictured here with his co-host Kara Swisher) ever since I entered the world of computer software. His latest venture is a Web site called All Things Digital which is full of videos and commentaries. This...

Hello, My name is Rubaiyat, and I am one of the newer Program Managers in the Microsoft Dynamics CRM team. Today, I am going to talk about an issue that some customers have faced when using the queue functionality of Microsoft Dynamics CRM, and describe...

As Renee Wesberry blogged here a couple weeks ago, we recently released a series of articles centered around diagrams for the Using Microsoft Dynamics CRM site, based on common questions and feedback from day-to-day users of Microsoft Dynamics CRM. As...

Sometimes I link send direct links to other CRM users. I don’t always have the outlook client installed (I’m always upgrading, using a different version etc etc) and therefore an unable to take full advantage of the regarding feature. Here is a tiny...

I recently found out about this cool demo on our Government Industry Vertical site. It’s a citizen relationship management portal using CRM as the backbone of the solution. http://www.microsoft.com/industry/government/crmccdemo.html It is...

Hello, Microsoft Dynamics CRM folks, The Microsoft Dynamics CRM Sustained Engineering team is currently targeting June 4th as the Release-To-Web date for Update Rollup 2 for Microsoft CRM 3.0. It has been undergoing pre-release testing for a month, and...

Inherent to its nature as a Relationship Management product, Microsoft Dynamics CRM manages the time for all resources of a business as an important part of the system. Managing time values in the CRM system appears to be simple, but in practice it is...

Aaron Elder, a valued Microsoft MVP and CRM solutions provider provides this guest blog today. A common problem that we often face when writing CRM callouts is how to call Filtered Views from within the callout. We might want to do this, for a variety...

This is the final installment in the trilogy. METHOD 3: Using Excel Dynamic PivotTable 1. Go through the steps in method 1 to create the birthday_day, birthday_month, and birthday_year fields for the Contact entity. 2. Use a Contact View or Advanced...

What is an MVP? That’s a question I’ve been asking myself since I was first awarded MVP for Microsoft Dynamics CRM in January of 2006. The letters stand for Most Valuable Professional. That sounds nice. But what is it? Well, it’s an award given out by...