Bio - Rubaiyat Khan

Hello, My name is Rubaiyat, and I am one of the newer Program Managers in the Microsoft Dynamics CRM

I would like to know how to test a created MS CRM queue.  We have created a queue for a user and have sent her emails to test the queue but the emails aren't showing up in the queue.  Will you please explain what we are doing wrong or what we need to do?

thanks,

Rafael

By now, you’ve come to know many of the Program Managers on the team through the articles that they write

Hi,

We upgrade to MS-CRM 4.0 and all emails are arriving into the "In Progress" queue.

what should we do in order to receive all emails into the "Assigned" queue?

Hi,

we have the same problem after we upgraded to MS-CRM 4.0 (before on CRM 3.0 all emails arrived into the "Assigned Q") some of the emails arriving into "Assigned Q" and some arriving into "In Progress".

Does any one know how to received all emails in the "Assigned" Q only?

Hi,

I tried deleting the queue item and it actually deletes the queue item from CRM, not from the queue. I selected the In Progress Queue item, selected the record and clicked on the delete X button. How can I just delete it from the In Progress Queue and not CRM?

Thanks,

Paulette