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CRM4 Outlook Client – Issues and Fixes

CRM4 Outlook Client – Issues and Fixes

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Hopper

The picture above is the first “computer bug” found in 1945. As a piece of techno-folklore, this was a literal bug!

In the past several months since the release of the CRM 4.0, we’ve had the usual stream of customer issues come in through our support channel. No software is bug free and even with all the rigorous testing that we do, there are things that get overlooked.

CRM for Outlook is a product surface that gets a lot of end-user exposure and we hear loud and clear when our customers are hitting issues. Our support and engineering teams regularly work together to address these post-ship bugs and release hotfixes which focus on customer satisfaction with maximum impact. Though we have more fixes in the pipeline, I wanted to take a few minutes and acknowledge that we hear your pain and pass on info for fixes to common problems that exist today.

Note: The hotfix package for KB950088 is a cumulative hotfix which resolve all the issues below.

1. Outlook hangs during initialization (progress toolbar displays “Loading…” and never finishes)

This must-have fix is likely the most common perf/stability issue out there, especially on Outlook 2007. This fix resolves the issue. A current workaround exists by turning off the To Do bar.
http://support.microsoft.com/kb/952724

2. With E-mail Auto Promotion Enabled, Outlook may not close cleanly/properly.

This fix addresses a memory allocation issue that can occur somewhat unpredictably. If your users are using e-mail auto promotion, I encourage you to deploy this hotfix.

http://support.microsoft.com/kb/948121

3. Contacts with birthdays earlier than 1/1/1970 causes Outlook to crash

This was caused by an API change by one of our dependencies.

http://support.microsoft.com/kb/948045

4. Items in Shared Calendars will report Sync Issues

We do not support Shared Calendars in CRM 4.0, we encountered a couple of cases where some code was getting executed against a shared calendar and causing problems.

http://support.microsoft.com/kb/949086

5. Cannot Promote an E-mail where the name of the attached file contains a ‘&’ symbol.

If the attachment to an e-mail contains the ‘&’ symbol, it will fail to track in CRM.

http://support.microsoft.com/kb/949719

6. Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record.

Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record

http://support.microsoft.com/kb/950475  (not yet published)

7. OWA Sent Emails Get Stuck in Outlook Draft Folder When Outlook Is Open And CRMADDIN is Enabled

When you have both Outlook and OWA open, and you have the Microsoft Dynamics CRM client for Microsoft Office Outlook installed, and you send an email form OWA, the email will be stopped in the Draft folder instead of being sent.  http://support.microsoft.com/kb/950088

8. Microsoft Outlook stops responding when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 4.0 client for Outlook

When you normally use Outlook client in Microsoft CRM 4,0 to answer and replying to email, it happens from time to time that the OUTLOOK process crashes, outlook is restarting. http://support.microsoft.com/kb/954800

9. CRM Outlook client and/or Desktop Client hangs in presence of other Outlook add-ins

Outlook hangs and doesn't allow any interaction when BCM or other Addins are present http://support.microsoft.com/kb/952046  (Not yet Published)

10. Phone call activity due time is changed after the activity is snoozed or dismissed.

The scheduled due time of an activity is unexpectedly changed to "12:00 AM" after you specify a snooze time or you dismiss the activity in a reminder in the Microsoft Dynamics CRM 4.0 client for Outlook - http://support.microsoft.com/kb/956720 

Smiti Shah

  • The picture above is the first “computer bug” found in 1945. As a piece of techno-folklore, this was

  • WOW ... 3 blog entries in 1 day... that have never happened before... will it ever happen again... ;)

  • Bug fix per il Client Outlook del Dynamics CRM 4.0

  • Hotfix 950088 is described as a cumulative hotfix. The HB article however states "this hotfix is intended to correct only the problem that is described in this article."

    Which is it? is it a cumulative hotfix or a hotfix for a specific issue? This conflicting information is rather confusing.

  • Cumulative hotfix mentioned in this blog contains all the fixes.  

  • KB article 952046 (mentioned in item 9) is still not available. Do you have any detailed info about this hotfix and its release date, please?

  • Bonjour L'équipe CRM de MS a publié une liste des derniers hotfixs disponibles pour le client Outlook

  • Surely the hotfix mentioned on no. 8 is the latest? The file versions are higher than the 'cumulative hotfix' and it was also released after.

  • While doing my CRM Online install, I attempted to set the client up with the CRM Outlook client. It appeared

  • Microsoft recently posted a blog listing the top 10 issues received through their support channel. The

  • When will the "Outlook hangs and doesn't allow any interaction when BCM or other Addins are present" hot fix (KB952046) be published?

  • Article 950088 is hotfix for

    E-mail messages are not sent from Outlook Web Access, from Outlook Mobile Access, or from Outlook Rules after you open the Microsoft Dynamics CRM 4.0 client for Outlook

    Does this fix all listed above?

  • While doing my CRM Online install, I attempted to set the client up with the CRM Outlook client. It appeared

  • According to Don Chang in the Microsoft partner support newsgroup, hofix KB956720 (the last one in Smiti's list) is a cumulative hotfix that addresses all these issues (not KB950088 as suggested at the top of this article). And we're hoping for a CRM 4.0 Update Rollup sometime in Nov/Dec 2008.

  • Hi There,

    We are running a pilot of Microsoft Dynamics with a view to using it worldwide. HOWEVER we are experiencing a huge problem with the Outlook Plugin.

    With Outlook 2007, after doing a fresh install if the CRM tool and checking for all available updates we are getting “The Data file did not close properly” when starting  Outlook.

    I was getting this on my own machine so in the end I uninstalled the CRM plug-in and the problem went away, unfortunately this is not an option for some users so is there anything we can do ?

    I have done a fresh install of outlook 2007, removed all other Outlook "Add Ins" and still get this problem

    Be very pleased to hear your advice,

    In anticipation of a positive response

    Kind regards

    Gareth Hillary

    European Infrastructure Manager,

    Burson Marsteller, London

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