October, 2008

Happy Halloween! I’m pleased to announce that the third update to the Microsoft Dynamics CRM 4.0 Implementation Guide is now available! And yes, it is almost spooky how predictable these updates to the IG are becoming. In our commitment to provide...

Convergence 2008 Copenhagen begins in three weeks ! Microsoft Dynamics CRM will be featured in more than 30 different sessions and we’ll have a great presence in the expo hall with the other Microsoft Dynamics products. This year, in the expo hall...

Guest blogger Ayaz Ahmad is a CRM MVP who blogs at http://ayazahmad.wordpress.com/ . Developing some service or workflow to handle some periodic tasks is a common task when creating a CRM solution. Last week, I was looking for the best way to handle periodic...

The Professional Developers Conference 2008 is moving along quickly; it started big yesterday with the long awaited Azure Services Platform announcements (long awaited for me any ways). The slide below shows the set of services that make up the platform...

The Microsoft Dynamics CRM User Experience team is always looking to improve our customers’ experience when using the SDK. Past examples of our work in this area include publishing the Plug-in Developer tool and the Plug-in Registration tool for...

CRM MVP Mitch Milam returns as a guest blogger. You can read more from Mitch at his blog . One of the benefits to the plug-in architecture of CRM 4.0 is the ability to store plug-ins in the CRM database so they may be used by multiple CRM servers. This...

The Microsoft Certification team is looking for well-spoken Microsoft Certified Individuals (MCP & MCT)—aged 21 or older from all ethnicities and types—to appear in Microsoft Certification testimonials. Most testimonial video sessions...

Joel Lindstrom of CustomerEffective is the first CRM MVP to provide an article on the Resource Center. It is titled, " Categorizing tracked e-mail in Microsoft Dynamics CRM ". "You are a busy professional who sends and receives a large...

September 22-24th, Clay and I attended the inaugural CRM Users Group Summit in Las Vegas! If you’ve never been to Vegas, it is quite the spectacle… You know what they say about Las Vegas: “What happens in Vegas, stays in Vegas!”...

With every release, we seek to improve the usability and accessibility of our product. In 4.0, we made significant strides here, which included addressing issues that prevented usage as well as ensuring we addressed most of the priority 1 areas as identified...