Happy Halloween! I’m pleased to announce that the third update to the Microsoft Dynamics CRM 4.0 Implementation Guide is now available! And yes, it is almost spooky how predictable these updates to the IG are becoming. In our commitment to provide...

Convergence 2008 Copenhagen begins in three weeks ! Microsoft Dynamics CRM will be featured in more than 30 different sessions and we’ll have a great presence in the expo hall with the other Microsoft Dynamics products. This year, in the expo hall...

Guest blogger Ayaz Ahmad is a CRM MVP who blogs at http://ayazahmad.wordpress.com/ . Developing some service or workflow to handle some periodic tasks is a common task when creating a CRM solution. Last week, I was looking for the best way to handle periodic...

The Professional Developers Conference 2008 is moving along quickly; it started big yesterday with the long awaited Azure Services Platform announcements (long awaited for me any ways). The slide below shows the set of services that make up the platform...

The Microsoft Dynamics CRM User Experience team is always looking to improve our customers’ experience when using the SDK. Past examples of our work in this area include publishing the Plug-in Developer tool and the Plug-in Registration tool for...

CRM MVP Mitch Milam returns as a guest blogger. You can read more from Mitch at his blog . One of the benefits to the plug-in architecture of CRM 4.0 is the ability to store plug-ins in the CRM database so they may be used by multiple CRM servers. This...

The Microsoft Certification team is looking for well-spoken Microsoft Certified Individuals (MCP & MCT)—aged 21 or older from all ethnicities and types—to appear in Microsoft Certification testimonials. Most testimonial video sessions...

Joel Lindstrom of CustomerEffective is the first CRM MVP to provide an article on the Resource Center. It is titled, " Categorizing tracked e-mail in Microsoft Dynamics CRM ". "You are a busy professional who sends and receives a large...

September 22-24th, Clay and I attended the inaugural CRM Users Group Summit in Las Vegas! If you’ve never been to Vegas, it is quite the spectacle… You know what they say about Las Vegas: “What happens in Vegas, stays in Vegas!”...

With every release, we seek to improve the usability and accessibility of our product. In 4.0, we made significant strides here, which included addressing issues that prevented usage as well as ensuring we addressed most of the priority 1 areas as identified...

A part of the Microsoft Dynamics CRM Product Development group, the Engineering for Enterprise (E2) team is tasked with advocating for the Enterprise customer and with developing and communicating repeatable engineering solutions in support of the existing...

Microsoft Learning has had an offer in market since August 5 th called Second Shot. You can ‘take a certification exam, if you fail, you get a second chance for free.’ Microsoft Learning is about to sweeten the offer . Tomorrow, Wednesday 10/15, there...

Announcing another update to the Microsoft Dynamics CRM 4.0 SDK. You can download it here or visit the CRM Developer Center . What’s New in this Release? Updates include: Import Job Documentation – This tells you how to start, monitor the...

Most of us know about Import Organization (formerly known as the Redeployment Tool), but I’m sure few of us have heard about the Edit Organization. Today I will explain the differences between Import and Edit, and when we should use one or the other...

Microsoft Dynamics CRM continues to be a great success in the Healthcare industry. This new landing page focusing on Dynamics CRM in Healthcare provides links to white papers and other collateral and showcases some great case studies at  http://www...

If you find an error or have a suggestion about the Microsoft Dynamics CRM Documentation we want to hear from you. There are several ways to contact us, depending on which content you are viewing. Many of you are already aware that the Microsoft Dynamics...

Today we welcome CRM MVP Joel Lindstrom, a Solutions Consultant for CustomerEffective . In a tight economy, it is critical for a company to distinguish itself from competitors. One of the best ways to do this is with a well-managed customer reference...

Business Data Catalogue (BDC) is one of the very exciting features of SharePoint. It got introduced in SharePoint 2007. This gives a declarative way to connect SharePoint to business applications such as standard ERPs, CRM, home grown apps etc. It supports...

Have you ever wanted to see the progress information while importing entity customizations? Now you can track the import progress by using new Microsoft Dynamics CRM import job entity. The import job entity tracks the results when you import entity customizations...

Microsoft Dynamics CRM 4.0 Step by Step allows you to work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest versions of Microsoft Dynamics...

The CRM team is back on the conference trail. Over the next month and half we’ll be attending the BI Conference in Seattle , the Professional Developer’s Conference (PDC) in Los Angeles and Convergence EMEA in Copenhagen . Go to all of these...

Last week we introduced the CRM Notifications Accelerator which is part of the CRM Accelerators for Microsoft Dynamics CRM customers and partners to be released soon. In this final preview article we feature the Business Productivity Accelerator. Business...