This post will cover some of the common issues seen in support and the common resolutions to those issues. In this post we will focus on 3 main areas: Client Configuration Issues Login Issues CRM Outlook Add-in Issues This post will also cover the Client...

CRM MVP Julie Yack is our guest blogger today and she has an invitation for you developers. Dear my developer friends, You are some of the smartest people I know.  Your detailed and (mostly) logical thought process is what helps us build such great...

What is VM Express? I heard that question a lot after people read my blog post announcing the new VPC . I guess I was assuming that most our partners were either using or familiar with the Microsoft Dynamics Virtual Machine Demonstration Toolkit. The...

Memorial Day is a United States federal holiday observed on the last Monday of May (May 25 in 2009). Formerly known as Decoration Day, it commemorates U.S. men and women who died while in the military service. First enacted to honor Union soldiers of...

Our guest blogger today is CRM MVP David Jennaway , the technical director of Excitation Ltd , a Microsoft Gold Partner in the UK that specializes in delivering Microsoft CRM solutions. CRM offers a range of options when designing a CRM solution for a...

I’m pleased to announce that the fourth update to the Microsoft Dynamics CRM 4.0 Implementation Guide (4.4.0) is now available! In our commitment to provide continuous publishing to our customers and partners, Microsoft Dynamics CRM 4.0 Implementation...

Today’s guest blogger, CRM MVP Frank Lee ,  highlights a feature that he found to be very useful. The Microsoft Dynamics CRM Online March 2009 Service Update introduced a very nice feature called "Internet lead capture" that is very useful...

We have a lot of CRM screen casts posted at www.democrmonline.com . Some samples include: Video: General Overview - Time: 15:00 This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer...

The MS CRM Engineering Excellence (E 2) and Dynamics Premier Field Engineering (PFE) teams recently collaborated on a benchmark testing effort designed to measure the performance improvement associated with customizing an “out-of-the-box” implementation...

The Microsoft Dynamics CRM Sustained Engineering team released Microsoft Dynamics CRM 4.0 Update Rollup 4 on Thursday, May 7, 2009. Below are the links to the release and related information about the Rollup. Please see the Knowledge Base (KB) article...

Guest blogger and CRM MVP Donna Edwards talks about a tip to help you communicate with your customers. Are you having trouble contacting a customer to arrange a meeting, respond to a service request, or obtain some critical information to move forward...

CRMUG is a proud partner of the XRM Virtual User Group , and in honor of their 500th member we are pleased to provide a complimentary Premium Membership for one year to their 500th member – Jerry Weinstock at CRM Innovation .  This Premium Membership...

Our guest blogger today is CRM MVP Aaron Elder who attended the last Incubation Week as a Solution Architect. As I discussed in my previous post , I had the opportunity to volunteer as a CRM Solution Architect for Microsoft’s 2 nd Incubation Week. ...

During the creation of my Audit program I became very familiar with Post Callouts and the whole SDK model. Now that Microsoft Dynamics CRM 4.0 has moved us to Plug-ins, the model changes a little bit and I think actually becomes a little easier than the...

CRM MVP Julie Yack shares with us a tip she recently discovered. I recently installed SP2 for Office 2007 on my Vista Enterprise laptop, which includes IE8 with the install. Once I installed it I began experiencing a rather annoying behavior in...

The purpose of a dynamic pick list is to allow you to make modifications to the list with as little impact as possible. Static list are effective for data that doesn't change often. For list values that need updating, a dynamic pick list is the trick...

High 5 Sportswear manufactures and distributes team athletic apparel to more than over 4,000 customers in the United States and Canada. This video discusses their Microsoft Dynamics CRM Online implementation and the benefits that they have realized. Cheers...

Guest blogger and CRM MVP Matt Wittemann walks us through this process using Windows Server 2008 and SQL Server 2008. I’ve had to build a number of development servers for CRM, usually using virtualization technology, and I thought I’d share some of the...