June, 2009

For those currently using the Internet Lead Capture capabilities within Microsoft Dynamics CRM Online you may have noticed that the functionality was enhanced recently. This post is not for users of the on premise version of Microsoft Dynamics CRM ...

I see a lot of support questions on the CRM Team Blog. Some of them get answered, many do not. The best way to get answers to pressing questions depends a lot on how much customization you do to your Microsoft Dynamics CRM installation. It is also important...

Many of you may have heard about the awesome pricing for Windows 7 that Microsoft is offering to customers for the next 10 days. The offer will be available from online retailers and directly from Microsoft through the Microsoft Store. Most of my family...

Customers seeking information before investing in technology often turn to Gartner, Inc., because of its detailed and methodical reviews. Among the most respected reports are its Magic Quadrants, which help buyers assess vendor strengths and weaknesses...

Recently there have been some questions raised on how to use the IWorkflowContext and what data and objects it provides that can be used in your custom workflow activity logic. In this post we will cover the different members available in the IWorkflowContext...

Smart matching is the default and the only email correlation strategy shipped with CRM 4. Smart matching uses the subject of the current email along with the email recipients of the current email and generates subject hash and address recipient hash and...

Have you wondered why there is so little in the SDK specific to CRM Online? That’s because a large part of the developer scenarios for CRM are identical for both CRM Online and CRM 4.0 (on-premise). There are two features, plug-ins and custom workflow...

The workflow engine in Microsoft Dynamics CRM is an area I personally spend a ton of time playing with. It is like Jscript was in Version 1.x and 3.0 for me. It has A TON of potential that many people have barely scratched the surface of. So in working...

Microsoft Windows operating systems include a tool named Reliability and Performance Monitor (or Performance Monitor in some versions of the operating system). You can configure this tool to obtain and display performance data as system components run...

Today’s guest blogger, CRM MVP Frank Lee , describes reporting options available for Microsoft Dynamics CRM Online. Microsoft Dynamics CRM Online is a fantastic CRM platform for most small medium businesses (SMB) - it is so easy and inexpensive to get...