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The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. The core Customer Care business scenarios highlighted by this accelerator include the following:
Similar to the other Microsoft Dynamics CRM 4.0 accelerators, CCA is available as permissive shared source and is a reference example that can be adapted to fit the needs of a customer as well as additional business scenarios.
The Customer Care Accelerator for Microsoft Dynamics CRM 4.0 is available today as a free download to licensed Microsoft Dynamics CRM customers. It is available with other Microsoft Dynamics CRM Accelerators here: http://www.codeplex.com/crmaccelerators
Attend the Academy Live Sessions for the Customer Care Accelerator for Dynamics CRM or view the recordings at your convenience.
Where do we get the recordings or register?
CCA offers tremendous value by providing a unified desktop solution at no additional cost to Dynamics CRM customers. Existing customers should strongly consider evaluating CCA to enhance their agent's desktop capabilities and reduce the number of screens.
When will the DYN45PAL course be available for viewing?
Where any of the previous sessions recorded?
We wanted to see the Customer Care Accel in Action. let me know where I could go find this recording.
I found them at
I needed to log in with my liveid that is linked to my partner membership.
I then typed in the course codes (such as DYN44PAL) into the catalog search box and found them. If you don't get the result then make sure you are searching the whole site, not just a subsection of the catalog.
Also note when searching the DYN46PAL is actually catalogued under DYN47PAL.
got it thanks