Guest blogger and Microsoft partner John Verdon talks about a new and exciting conference opportunity, designed for power users. Don’t miss extreme 2010 , the first ever conference dedicated to the Microsoft Dynamics CRM channel, being held in Las Vegas...

We've updated the Microsoft Dynamics CRM 4.0 help several times. You can download the latest version. We noticed that you are referencing an older version of Microsoft Dynamics CRM 4.0 Help. We have updated Help based on answers to questions...

Have you ever seen this little dialog while using Microsoft Dynamics CRM ? When you saw this dialog, did you click the “Send Error Report” button? If you have, thank you! You have helped make our product better just by clicking a button...

There are a variety of plans that include corporate support—from basic to advanced, depending on your needs. You can also access online self-support 24 hours a day. Remember, you can also purchase or upgrade a service plan through your Microsoft...

Guest blogger and CRM MVP Julie Yack shares with us a very popular post from her blog . Do you know your value to a potential employer? This keeps coming up in many places, so I decided to write up my thoughts in one place.  I read a lot of resumes...

Finding a new job or the next job can be a very stressful or exhilarating experience. Most of us have been there at some time in our lives and want to help those family and friends who are in that place. One of the first tricks I share with my peeps is...

Today’s guest blogger is CRM MVP Leon Tribe , a Microsoft Dynamics CRM Consultant based in Sydney, Australia. The workflows in Microsoft Dynamics CRM 4.0 are very powerful. Here is an example of an auditing tool which can be implemented without code,...

CRM MVP and guest blogger, Neil Benson at Customery provides the tip of the day for our readers. I visited the offices of a new prospective customer recently and at the end of our meeting I handed my business card to the prospect. "It's OK," said...

Our partners do a great job of writing compelling solutions that integrate with our Dynamics products. In this Channel 9 video I talked with Dan Bien, a program manager in our Dynamics CRM product team about Microsoft's plans for a new marketplace focused...

For the first time, Microsoft Dynamics CRM Premier Field Engineering team has released a podcast regarding Update Rollups, specifically Update Rollup 12 . In it I describe how CRM Update Rollups are produced, how they work, popular methods of client rollup...

Partner James Downey is a Dell Services IT consultant and shares some new thoughts on process and xRM. The Power of Process: A Pragmatic Approach to Continuous Process Improvement , 1 August 2010 Processes drive business success, define the brand, and...

While I luv the tabs in IE8 I hate having orphaned stand alone windows created by pop-ups. Blake Scarlavai of Sonoma Partners points out we can change our IE settings to open pop-ups in a new tab by: Tools –> Options –> In General tab go to the...

Following on recent placements for Microsoft Dynamics CRM in the leaders wave of Forrester’s CRM suites for midsized and large organizations, and the leaders quadrant of Gartner’s CRM customer service contact center reports, it is exciting to now announce...

CRM MVP and guest blogger Julie Yack, MBA is one of the founding partners of Colorado Technology Consultants, Inc (www.coloradotc.com) and currently serves as the company’s Chief Operations Officer. I am importing just over 15,000 contacts for an established...

Guest blogger and CRM MVP Leon Tribe walks us through the Microsoft Dynamics CRM 2011 demo video . Leon blogs regularly at Leon’s CRM Musings . For those of you that don’t already know (you should be following my tweets , then you would). There is an...

If you have questions about Microsoft Dynamics CRM we have answers online (as well as in the product). Here is a guide that should be bookmarked by every power user: http://rc.crm.dynamics.com/help/# It looks like this: Tell me that isn’t loverly. :O...