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Cloud of Innovation: Whitepapers

Cloud of Innovation: Whitepapers

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Partner James Downey is a Dell Services IT consultant and shares some new thoughts on process and xRM.

The Power of Process: A Pragmatic Approach to Continuous Process Improvement, 1 August 2010
Processes drive business success, define the brand, and determine the bottom line. The innovative organization embraces ongoing change, recognizing that no single process improvement project will fix a process for all time. Rather, an organization must continuously improve all of its processes to meet competitive challenges. This whitepaper outlines a pragmatic, agile approach to continuous process improvement: start simple and build incrementally. Read it to learn more.

Better than Buy, Better than Build: How to Reduce Software Costs with xRM, 27 July 2010
xRM stands for eXtensible Relationship Management, and it amounts to a powerful platform for enabling agility. It means an escape from the buy-build dilemma that has long bogged down IT departments. It means you can satisfy business requirements at the speed the business expects. Read this whitepaper to learn more.

Cheers,

James Downey



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