A frequent request from the customers of Microsoft Dynamics CRM 4.0 was the ability to add attachments to bulk email. Some users were also looking for a mechanism to use email templates when distributing Campaign Activities and Quick Campaign. There were...

Accessibility-compliance is one of the key new features of Microsoft Dynamics CRM 2011 . We on the CRM team believe that no person should be denied from using the product even if one is visually challenged. Accessibility in CRM is useful not only to the...

During last week, we hosted xRM Cloud Acceleration Lab in Redmond, WA. We had 14 on-site advisors to help 16 partners develop their industry solutions using Microsoft Dynamics CRM 2011 Online, Microsoft Windows Azure , and Microsoft Office 365 . We were...

The Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint Server 2010 allows SharePoint site collection administrators to configure tracing (enable/disable tracing, configure trace levels and view traces) using a graphical user interface...

What is a queue? The analog predecessor to the CRM queue was the incoming and outgoing box on an employee’s desk. When someone has a work item for you to work on they filled out a form and set it in your “incoming” box. Employees...

The Microsoft Dynamics CRM 2011 Release Candidate (RC) is now available for download in the Microsoft Download Center. As with the Microsoft Dynamics CRM 2011 Beta, the Release Candidate is available for anyone to download, and will be available until...

On Thursday, January 20th, 2011 at 9am PST Attend this FREE global virtual launch event and watch Microsoft CEO Steve Ballmer introduce Microsoft Dynamics CRM 2011 . Learn how it is designed to help you boost sales, improve marketing, enrich customer...

In an earlier article called Integrating Microsoft Dynamics CRM via App Fabric , we saw how we can integrate Microsoft Dynamics CRM 2011 with an external application via the Windows Azure platform App Fabric . We converted a classical pull model of integration...

NOW AVAILABLE! What’s New in Microsoft Dynamics CRM 2011 training materials (draft) are available for download on PartnerSource and  Customer Source for partners and customers on a service agreement. These materials explain the new features and functionality...

Microsoft Dynamics CRM 2011 Beta is out and so is the support for creating and managing recurring appointments within Microsoft CRM. Now we can create and manage recurring appointment within Microsoft Dynamics CRM 2011 using its familiar Web client user...

Activities form a major part of Microsoft Dynamics CRM. Sometimes it becomes necessary to perform operations on many of these activities at once. Microsoft Dynamics CRM 2011 provide ways to manage multiple activities at once. With the new grid view of...

Today's guest blogger is CRM MVP Larry Lentz who shares with us his experience at this year’s CRMUG Summit. The last week in October the CRM User Group, www.crmug.com , held its annual Summit . This year it was in Orlando, Florida. CRMUG as an organization...