January, 2011

Hello CRM friends. I’m happy to announce that Donation Management for Microsoft Dynamics CRM 2011 has been posted to the Dynamics Marketplace ! Donation Management is available in English for the US and Canada right now, and we’re gauging interest levels...

To support the launch of Microsoft Dynamics CRM 2011 we created several scenario-based demonstrations.  These demonstration videos highlight how Microsoft Dynamics CRM 2011 works using scenario-driven examples: Drives Sales Productivity – demonstrates...

Microsoft CRM Dynamics 2011 beta is out and so is the brand new feature included in this release: Dialogs . As most of you would have already guessed, Dialogs share a part of the infrastructure with already shipped Workflows feature. In addition, Dialogs...

On January 17 th we launched Microsoft Dynamics CRM Online in 40 markets and 41 languages, fundamentally changing the shape of the on-demand CRM category around the world.  On the same date, we launched the new Microsoft Dynamics Marketplace ( http...

Microsoft Dynamics CRM 2011 comes with powerful goal management capabilities which can be utilized to set various types of targets, monitor progress against them and hence have the better control over the business. This blog post will provide details...

In concert with the Microsoft Dynamics CRM 2011 Launch last week, we released a whitepaper titled “Comparing xRM Application Framework and Force.com” targeted at developers & ISVs. While the two technologies have many technical similarities, they...

In Microsoft Dynamics CRM , an article or knowledge base article is a type of structured content that is managed internally as part of a knowledge base. Using Articles, users can manage product/service information of business unit, FAQs and other information...

Goal Management in Microsoft Dynamics CRM 2011 is an incredibly powerful feature that allows you to set Goals or Targets for Sales/Service personnel and track & drive these targets to actual numbers. To learn more about the different ways in which...

When using Microsoft Dynamics CRM have you ever wondered how to create and use formulae in Dialog s? Yes this is possible using two features supported in Dialog Process es: Variables and Assign Value step. If you look at the Dialog designer page, you...

The Microsoft Dynamics CRM 2011 launch event is today, Thursday at 9 a.m. PST! Register now and get the details delivered straight to your inbox. http://bit.ly/gR2VrC Enjoy, Bill Patterson