I recently published a new technical article for Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online: Using Option Set Options with the REST Endpoint – JScript . This article is about using option set attribute metadata to: Display text for...

Today latitude and longitude can be important in your daily use of Microsoft Dynamics CRM 2011 if you take the time to understand the impact and what it means for your CRM data but before we get to the CRM aspect it’s time for a quick update on GPS and...

Microsoft Dynamics CRM 2011 has this cool new feature which enables the integration with the Windows Azure platform AppFabric Service Bus . This is a new generation approach that enables you to integrate your CRM implementation with your other Line of...

Today’s guest blogger is CRM MVP Leon Tribe . You can follow him on his blog, Leon’s CRM Musings . Quieres este articulo en Castellano? Aqui lo es: http://www.elblogdedynamicscrm.com/post/2011/05/10/Trabajando-con-dos-apellidos.aspx While uncommon in...

We’ve designed the Go Live Checklist to improve your overall experience with Microsoft Dynamics CRM Online , even before your business begins using the solution. This document is a compilation of common configuration settings and tasks to help...

Have you ever lost some your business records in Microsoft Dynamics CRM by accidently deleting them? Are you wondering how to recover them re-create them in CRM, without having to go through much of the tedious manual efforts. Prior to Microsoft Dynamics...

Microsoft Dynamics CRM 2011 Implementation Guide update 5.1.0 is now available Yes, it’s that time of year again where flowers are blooming, trees are burgeoning, and there’s a brand-spanking new update to the Microsoft Dynamics CRM 2011 Implementation...

Today’s guest blogger is CRM MVP and CRM Forum admin Donna Edwards. She blogs regularly at http://edwardsdna.wordpress.com . Today, I was researching CRM E-mail router implementation in reference to Microsoft Exchange and CRM 2011 Online.  As I was...

In case you aren't aware, Silverlight and JavaScript Web Resources support the SOAP service(Organization.svc) of CRM 2011 in addition to the REST service(OrganizationData.svc) . For more details, see here . SOAP service provides additional capabilities...

The users in your organization don’t need to wait for the administrator to customize Microsoft Dynamics CRM in a way that might or might not benefit them. Point them to the article “Personal Customizations” ( On-Premise , Online ), which has details for...

Until Microsoft Dynamics CRM 4.0 there were only a bunch of OOB activities like appointment, task, phone call etc. There was no way for user to create new entities like IM, voice chat, SMS etc. which represents new communication channel and need activity...

A number of our CRM MVPs were recognized as Microsoft Dynamics Most Influential People Top 100 . This annual list consists of influential people for all of the Microsoft Dynamics products, not just Microsoft Dynamics CRM. Microsoft Dynamics is a suite...

The Customer Care Accelerator for Microsoft Dynamics CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here...

I had it on my plate to review this document but the good folks at Sonoma beat me to it… again. So I pinged my good friend and CRM MVP Mike Snyder and got permission to repost it here for those of you who aren’t reading the Sonoma Partners blog regularly...

Today’s guest blogger is CRM MVP Jerry Weinstock who is the Business Development Manager at CRM Innovation . CRM Innovation builds Email, Marketing and Event Management solutions for Microsoft Dynamics CRM. In March a fellow MVP – George Doubinski reached...

The CRM Engineering for Enterprise team is pleased to announce the release of the white paper, Optimizing and Maintaining the Performance of Microsoft Dynamics CRM Clients , which is currently available for download from the Microsoft Download Center...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 17 on Thursday, May 5, 2011. The links below will take you to the necessary information about Update Rollup 17: Microsoft Download Center: http...

Ever pondered how it will be to learn a product or demonstrate a feature if there isn’t any sample data available? Sample data is an effective tool that helps you show demonstrations with virtually real data, test the functionality of the product...

Hello readers, this post is in continuation of my ”Getting to Know Charts” blog series , where we discuss useful features of charts. In the introductory post of this series we learned how to create a 3D chart and a multi series chart. Let’s...