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The users in your organization don’t need to wait for the administrator to customize Microsoft Dynamics CRM in a way that might or might not benefit them. Point them to the article “Personal Customizations” (On-Premise, Online), which has details for how to personalize CRM. Users can change the personal options such as the following:
I think you should more clearly distinguish between what you can change in the web client and what you can change in the Outlook client. Things like Calender view and Time zone can not be set in the Outlook client - but your article indicates that is can. I don't know if this is different for the 4.0 and 2011 version though?