July, 2011

At a recent event on Microsoft’s campus, I had the opportunity to speak with several MVPs about their experiences with the new solutions framework in Microsoft Dynamics CRM 2011 . They were excited by the possibilities of solutions but had questions about...

In April a new MSDN/TechNet recognition system was deployed across the entire Microsoft Technical Communities . This system incorporates points, achievements, leaderboards, statistics, areas of expertise, affiliations and badges/labels. I have gotten...

Guest blogger and CRM MVP Donna Edwards regales us with insight into a free tool she picked up on Codeplex . I was working on customizing a Microsoft Dynamics CRM Online system today. Part of the change was to adjust the various Views of several entities...

One of my favorite CRM blogs is Richard Knudson's Dynamics CRM Trick Bag . I thought Richard’s post last week Dynamics CRM 2011 Security Roles was particularly well conceived. Security Roles , when assigned to a user or a team, determine what users can...

The Microsoft Dynamics CRM group on LinkedIn hit over 15,000 members this week. How do I know that? I started getting notices that people couldn’t join anymore. I pinged the LinkedIn support staff and our member limit has been bumped up. Here are some...

We are pleased to see Microsoft acknowledged by Gartner as a Leader for the on-premises version of Microsoft Dynamics CRM and as a Visionary for Microsoft Dynamics CRM Online, in the latest Gartner Sales Force Automation Magic Quadrant. This year,...

New public case study on Magma Design Automation and an excellent audio recording , complete with compelling value metrics.  Here are some highlights: Reduction in IT administrative workload: Two-thirds Reduction in customer support calls: ...

I wasn’t able to attend the Microsoft Worldwide Partner Conference this year in Los Angeles. But with the videos coming from the event, I can almost feel like I’m there. There is a real interesting dynamic there with partners from all over the globe attending...

Guest blogger and CRM MVP Leon Tribe shares with us his one of his favorite customizations for the Microsoft Dynamics CRM product. Leon is a CRM consultant and trainer who also blogs prolifically at Leon’s CRM Musings . About a month ago I gate crashed...

We’re pleased to announce that the System Center Monitoring Pack for Microsoft Dynamics CRM 2011 is available for download on Microsoft Download Center. This management pack is compatible with System Center Operations Manager 2007 SP1 and System Center...