I’m always interested to learn the reasons why customers choose Microsoft Dynamics CRM over Salesforce.com. Most commonly I hear that significant cost reductions along with compelling increases in productivity and user adoption are the key reasons...

We’re pleased to announce that printable versions of both the Microsoft Dynamics CRM 2011 User’s Guide and Microsoft Dynamics CRM 2011 Administrator’s Guide are now available for download on the Microsoft Download Center. These two guides...

CRM MVP Jim Wang is an application architect at Computer Sciences Corp ( CSC ) talks about some of the changes and opportunities available though HTML5 . For more see our supported browsers and devices . Microsoft Dynamics CRM Mobility enables workforces...

Microsoft Dynamics CRM SDK Version 5.0.5 is now live on MSDN downloads and in the MSDN library ! There are some exciting additions in this release, including the following: Updated assemblies to match Update Rollup 3. For Microsoft Dynamics CRM...

This guest post written by Ryan Toenies is presented by MVP Mike Snyder , co-founder of Sonoma Partners . Chances are if you are reading this blog post you already use a CRM system. The biggest change in CRM over the last couple of years has been the...

Todays guest blogger, Dynamics CRM Forum administrator, and CRM MVP Donna Edwards shares a tip that could save you a lot of time and contribute to the success of your CRM Online implementation. Donna is a Senior Consultant at Tribridge . So you think...

If you manage a sales team or any other organization with readily quantifiable productivity goals, you should learn more about the Microsoft Dynamics CRM goal management feature by viewing our new Use Goal Management (CRM users) and Use Goal Management...

I just wrapped up my presentation and meetings at CRM Evolution 2011 in New York City and was energized by the conversations I had with analysts, partners, customers, and prospects. It was an interesting time to be in NYC. On Monday I decided to spend...

There is a new update to the Microsoft Dynamics CRM 2011 Implementation Guide ! Please note that at this time the update will only be published to the TechNet and MSDN libraries. Also published, Microsoft Dynamics CRM 2011 Performance Counters . This...

This post is the Microsoft Dynamics CRM 2011 Online Test Drive Guide, a high level guided tour of the application to help you get the most out of your 30-day trial experience. The guide will take you through key steps to a successful experience starting...

Microsoft Dynamics CRM 2011 offers several programming paradigms designed to give you the flexibility to decide what works best for your needs. An early-bound entity data model has been added that includes an "object services" layer that integrates...

Since Microsoft Dynamics CRM 2011 shipped, it has been common practice for ISVs to upgrade their development organizations from CRM 4.0 to 2011 so that they can ship their customizations via solutions. After upgrade, most of you may have already noticed...

The CRM User Group (CRMUG) by Dynamics Communities Inc. is my favorite mondo user group with the mission to: “CRMUG’s mission is to maximize value to individuals and companies using Microsoft Dynamics CRM. Our vision is to engage every...

So what is @xRMVirtual anyway? xRMVirtual is a developer user group run by a couple of Dynamics CRM MVPs, Julie Yack and Shan McArthur . I know, that sounds great, but what does it MEAN? Our user group exists simply to spread the word and the knowledge...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 3 on Thursday, July 28, 2011. The links below will take you to the necessary information about Update Rollup 3. If a link does not work, please...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 19 on Thursday, August 25, 2011. The links below will take you to the necessary information about Update Rollup 19. Microsoft Download Center...

Throughout this month, we revealed some of the pain points we’ve heard about Salesforce.com from their current and former customers, many of which have already switched to Microsoft Dynamics CRM . As we shared these facts, we have regularly heard from...

Microsoft Dynamics CRM SDK Version 5.0.6 is now live on MSDN library . It is also available at MSDN downloads . This release is primarily to update the tools and documentation for the upcoming release of Windows Azure AppFabric Access Control Services...

We’ve explained how to set up CRM to match the way you want to use it—configure the views you use regularly, and adjust how information is displayed to you. We cover this in our new video, Personalize Microsoft Dynamics CRM for yourself (CRM users) and...

We’ve recently published a fairly in-depth how-to video on one of the Microsoft Dynamics CRM more powerful features: Creating a simple workflow (CRM users) and Creating a simple workflow (CRM Online users). . Workflows allow you to automate repetitive...

Here on the Microsoft Connect site are the most popular CRM suggestions posted to date for the Microsoft Dynamics CRM team to consider as they work on version next: Is your voice being heard? You can start here: To sign up for other Microsoft Dynamics...