With so many great capabilities delivered in CRM 2011, as a customer, it can be challenging to know what capabilities can be best combined to address the user’s needs. I came across one such situation last week when discussing a feature suggestion...

We’ve released a troubleshooting wizard to help you help yourself resolve errors configuring the Dynamics CRM Outlook Client. Give it a whirl: http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx Why did we create...

The Microsoft Dynamics CRM User Research group is looking for people who would be interested in providing us with information about your experiences with Dynamics CRM, including the Resource Center. We are looking for people who are (1) CRM Developers...

For this month’s column, I would like to stay away from a technical subject and discuss the most important fact regarding Microsoft Dynamics CRM Users who I had the opportunity to meet at Microsoft Convergence 2012. This year was the first time...

“Please note that the methods described here are not documented in the SDK and therefore are not officially supported by the CRM product team. This works in the context used in the Wealth Management solution and may work in other scenarios, but...

Microsoft Dynamics CRM publishes Update Rollups to the Microsoft Update site when each update is released. Currently all the Update Rollups are available on the Microsoft Update site. Going forward we will maintain the three most recent Updates Rollups...

Do you want to convert your trial to paid subscription? Change the credit card you’re using to pay for your subscription? Questions about your bill? Help yourself to answers about your Dynamics CRM Online billing—we’re here to make it...

Recently in the forums I have noticed a few users reporting that certain clients are getting script errors on their Crm deployments while other clients are working fine. This issue arises after update rollups have been installed. To prevent these errors...