With the December 2012 Service Update, we introduced a modern application experience focusing on a clean user experience and great visual appeal.
This is great, but you might wonder what these forms are for—and how extensible these forms and processes are: the answers may come as a surprise to you if you’re a long time user of Microsoft Dynamics CRM. We’ve intentionally limited extensibility for this first release of this new experience. There’s a lot of reasons why we needed to do this. What’s important to understand now is what you can do with the new experience now, within the constraints we’ve put in place. Don’t worry though, we know the extensibility is needed and we’ll be addressing the key needs here in the next release.
To give you the understanding you need, I’ll explain what can be done with these new forms and I will talk about extensibility for each control individually.
While the ribbon provided a great deal of capability and ability to surface many commands, we found that it introduced more complexity than many of our users needed. With this update, we have gone back to the simpler command bar
In the December 2012 Service Update
The fields in the header are displayed differently in the December 2012 Service Update forms.
We introduced this new concept called Business Processes that helps guide end users through the most effective way to get things done in the UI. We have defined two business processes out of the box:
This control is present in the Lead, Opportunity, and Case entities.
This control renders only in the new form and not in the classic mode.
You can configure a process from the form. Select Configure Process in the command bar in the form and the following UI opens:
We have created a custom control that allows the user to quickly see what has been happening with that particular record. This control renders only in the process form. This is permission-aware and shows tabs based on your permissions. This control has three tabs:
The posts tab is the first tab in this control and it shows both the user posts and the auto-posts associated with this particular record. If the org has signed up for an associated Yammer enterprise account, then this shows user posts from Yammer and auto-posts from Activity Feeds.
The activities tab is the second tab in the collaboration control and it displays the activities associated with this record. You can quickly add a phone call and add a task via this control. With this control, you don’t have to go to the related activities grid just to look at details.
We have the notes rendered as the third tab in the collaboration control and it displays all the notes attached to the record. You can add a new note, modify or delete and existing note. You can also add attachments to a note – all done inline.
When you view this collaboration control from the Form editor, you will just see the Notes control there. You can add and remove this control from the form editor. When viewed in the classic mode, you will only see the Notes control.
We have a new Lookup control which searches inline and allows the user to pick up the record without having to open the Lookup dialog.
The new lookup shows 10 records at the maximum and clicking on “Look Up More Records” opens up the classic Lookup dialog. In the cases entity, the “Find customer” lookup actually pulls up records from both Accounts and Contacts.
The new forms render the sub grid with a lighter look and feel and are optimized for inline editing capability. The add button is integrated with the inline lookup to search or create new records.
This is the new rendering of controls in the new form. It is optimized for consumption and prevents accidental edits. You have to select the control to make it active.
Since these are just fields in the form, they can be viewed via the form editor and are solution-aware. The fields that you add via the form editor will render the old way in the classic mode and will render as inline edit in the new form.
We’ve introduced some new form controls that let you view a few points of data really quickly for a record, and quickly create a record without loading up the entire form.
Once you pick the customer in the case form, you will notice that it now pulls in information about this customer on the right side of the form.
When a customer calls in for a service request, the Customer Service representative can search for cases using the new lookup, and can now quickly create a case.
This form is neither extensible nor customizable. Although it is a form, it is not exposed anywhere for customers to extend it.
We have built a custom Bing Map control to render maps right in the process flow. This control shows up in the new Account, Contact and Lead records, in both new forms and classic forms. In both renderings we will show a link that you can click and jump to Bing Maps.
This control is bound to Address1 and cannot be changed. You cannot remove this control from the form editor, as it will be locked. You can control this with the org-level setting to show or not show this control in forms.
Form events are not supported in Process forms. If you have an OnLoad or Onchange or OnSave event, we detect that on form load time and load the classic mode automatically.
The new forms don’t have the entire client SDK loaded but we have exposed a subset of the client SDK in the new forms. The highlighted in green are the objects that are exposed in the new forms.
See Access to the Xrm.Page Object Model for Updated Forms for more information.
The new forms now can render all form-enabled web resources ( HTML, Silverlight, image) but make sure that if you are using any client-side scripting that it falls within the boundaries that we are exposing. If not, there will be script errors. See Sample: Detect When an Object is Available Using Script in a Web Resource and an Updated Form for more information.
Just to make sure that we don’t render all the web resources automatically by mistake, we have introduced a new setting in the Web Resources properties to control the rendering. If you think your web resources are ready to work on the new forms, just check this checkbox in the Web Resources properties window in the Form editor.
That should give you a pretty good overview of the new forms and processes; what you can and cannot do with them now. Understanding this and knowing that we’re working to make the new forms as extensible and backward compatible with the capabilities “classic forms” will help you prepare for our future releases as we move the new application fully to the new forms experience.