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December Updates for CRM Customer Center, Implementation Guide and Software Development Kit (SDK)

December Updates for CRM Customer Center, Implementation Guide and Software Development Kit (SDK)

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Here’s a summary of all the new and updated content published this month!

New and revised content at www.CRMcustomercenter.com

   

Topic

Description of changes

Videos & eBooks rollup page

All videos and eBooks listed

4 new minute-or-less videos

Videos added

Business process solutions available for download

Content updates

Training & Adoption Kit

New! Editable materials you can use to create training materials

Customer Service quick reference card

New! Visual walkthrough of common tasks for customer service agents

Customer Service Best Bets page

Content updates

List of all eBooks, videos, & end-user how-to topics

Content updates

eBook – Change a Business Process

New eBook

Known issues for tablets and phones

Content updates

CRM for tablets and phones

Content updates

CRM for tablets: set up and use

Content updates

View or turn off Bing maps

 

Admin Best Bets page

 

Sales Best Bets page                                 

Content updates

Billing support

Content updates

Product support

Content and layout updates

What’s new?

Content updates

Context sensitive help for CRM on-premises

Added topics created since August               

Please give us feedback or content suggestions any time via the Doc Feedback link on any Customer Center topic page.


December Updates for Implementation Guide Version 6.0.2

Here’s what’s new with our second update to the IG and Manage your CRM Online subscription guide documentation for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases.

We are still working to have the IG published to TechNet. We appreciate your patience and will announce when it is available.

Microsoft Dynamics CRM 2013 Implementation Guide (IG) 6.0.2, December 2013

Here’s some of the additions and updates you’ll find in this release:

Topic

Description of changes

Create and edit views

Added new topic.

Business process flows

Create and edit business rules

Create and edit fields

Create and edit quick create forms

Create and edit quick view forms

Customize CRM for tablets

What's new for customization

Added links to these videos:

Microsoft Dynamics CRM 2013 Customization New Features - Quick Forms

Microsoft Dynamics CRM 2013 Customization New Features - Business Rules

Microsoft Dynamics CRM 2013 Customization New Features - Customizable Tool Tips

Microsoft Dynamics CRM 2013 Customization New Features - Phone Number Format

Microsoft Dynamics CRM 2013 Customization New Features - Image Data Type

Microsoft Dynamics CRM 2013 Customization New Features - Quick Create Forms

Microsoft Dynamics CRM 2013 for Tablets - Customizations

Microsoft Dynamics CRM 2013 Business Process Overview

Install Microsoft Dynamics CRM Server 2013 on multiple computers

Set configuration and organization databases for SQL Server 2012 AlwaysOn failover

Configure an organization database for SQL Server 2008 database mirroring

Install Microsoft Dynamics CRM Server 2013 to use a Microsoft SQL Server 2008 cluster environment

Sample server XML configuration file for installing with pre-created groups

Microsoft Dynamics CRM Server 2013 deployment topics added.

Advanced deployment options for Microsoft Dynamics CRM for Outlook

Added CRM for Outlook deployment topics.

Change a Microsoft Dynamics CRM service account or AppPool identity

Added new topic.

Microsoft Dynamics CRM 2013 supported configurations

Support for Microsoft Dynamics CRM multiple-server topologies

Added server configuration and topology topics.


December Updates for SDK Versions 6.0.2, 6.0.3 and 5.0.18

Microsoft Dynamics CRM SDK Version SDK Version 6.0.2 is now live on MSDN download center.

We are still working to have the Dynamics CRM 2013 SDK content published to MSDN. We appreciate your patience and will announce when it is available.

Here’s some of the additions and updates you’ll find in this release:

Topic

Description of changes

Microsoft Dynamics CRM 2013 User Interface Integration package is available for download

User Interface Integration (UII) for Microsoft Dynamics CRM uses the features of Dynamics CRM to deliver composite applications that share a common user interface. UII includes development and run-time components. Applications built with UII can provide unified access to customer information spread across different systems, and can aggregate different modes of customer interactions or channels. Unlike expensive, rip and replace approaches or risky investments on custom development, UII provides non-intrusive integration with existing systems.

MicrosoftDynamicsCRM2013UII.exe is available as a separate download from the SDK download page.

Handle exceptions in your code

Added information about how to view the details of an exception that are hidden from the user because of insufficient permissions.

Organization entity attributes

Added topic listing all the attributes that can be set for an organization.

Sample: Set and retrieve entity images

New sample to show how to work with entity images.

Xrm.Page.ui control (client-side reference)

Added information about a new parameter in the setNotification and clearNotification methods. The uniqueId parameter allows you to clear a specific notification set on a field, based on the uniqueId value used when the notification was set.

SDK Versions 6.0.3 and 5.0.18 coming this week

Adding authentication related documentation and updated sample code to support the transition of Microsoft account subscriptions to Microsoft online services. This applies only to Microsoft Dynamics CRM Online customers.

Please give us feedback or content suggestions any time via the Doc Feedback link on any SDK topic page.

Thanks for all the hard work by the content publishing team!

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