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Microsoft Dynamics CRM 2011 Implementation Guide (IG) update 9 (5.9.0) is now live on TechNet and is also available on the Microsoft Download Center in Word, compiled Help file (CHM), and PDF (recommended for small screens and tablets) formats. Below are a few of the additions and updates you’ll...

Hopefully by now you have come across the redesigned developer center on MSDN that we launched for Convergence. If not, please visit! This redesign fits into our overall documentation strategy providing three distinct web sites for our key audiences: For Developers: Developer Center –...

Hi everyone, I manage the Dynamics CRM Resource Center (recently renamed the Customer Center ), and I've noticed some questions about how users should get to the site and access help from within the CRM application. While the product's site map no longer includes a direct link to the Customer Center...

Convergence begins this weekend and we would like to take this opportunity to help you find the information you need for Microsoft Dynamics CRM. Amy Lanfear and Amy Langlois will be offering an interactive session called “Finding Help When & Where You Need It: Microsoft Dynamics CRM Documentation...

The Microsoft Dynamics Product Management Group have launched a new blog on the Dynamics Community site called “ CRM Connection ". We have launched this blog based on your feedback that you would like to see more business related content and more information about our product roadmap. In the future...

Sonoma Partners have provided a chapter from their best selling book, Working with Microsoft Dynamics CRM 2011 on the MSDN site. The chapter we selected is Chapter 5: Solutions Overview and Concepts . You can download it or read it on the MSDN site. The book is written by Mike Snyder and Jim Steger who...

Throughout this month, we revealed some of the pain points we’ve heard about Salesforce.com from their current and former customers, many of which have already switched to Microsoft Dynamics CRM . As we shared these facts, we have regularly heard from Microsoft Dynamics CRM customers that continue to...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 19 on Thursday, August 25, 2011. The links below will take you to the necessary information about Update Rollup 19. Microsoft Download Center: http://www.microsoft.com/download/en/details.aspx...

This post is the Microsoft Dynamics CRM 2011 Online Test Drive Guide, a high level guided tour of the application to help you get the most out of your 30-day trial experience. The guide will take you through key steps to a successful experience starting from the initial setup to using Microsoft Dynamics...

Microsoft Dynamics CRM SDK Version 5.0.5 is now live on MSDN downloads and in the MSDN library ! There are some exciting additions in this release, including the following: Updated assemblies to match Update Rollup 3. For Microsoft Dynamics CRM Online, updates are installed for you. For other deployment...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 2 on Thursday, June 2, 2011. The links below will take you to the necessary information about Update Rollup 2. If a link does not work, please refer to the Release Channel Schedule below to make...

Microsoft Dynamics CRM 2011 Implementation Guide update 5.1.0 is now available Yes, it’s that time of year again where flowers are blooming, trees are burgeoning, and there’s a brand-spanking new update to the Microsoft Dynamics CRM 2011 Implementation Guide! Please note that this update will only be...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 17 on Thursday, May 5, 2011. The links below will take you to the necessary information about Update Rollup 17: Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyID...

Exam MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration has just been released. This certification exam measures your ability to understand and articulate how to customize and configure Microsoft Dynamics CRM 2011 including configuring a Microsoft Dynamics CRM organizational structure...

Guest blogger CRM MVP Neil Benson announces a milestone for the team and sends you an invitation. Join other Microsoft Dynamics CRM users for the first CRMUG UK meeting. This is a valuable opportunity to become acquainted with, and share your challenges and solutions with other local CRM users, partners...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 16 on Thursday, March 10, 2011. The links below will take you to the necessary information about Update Rollup 16. Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyID...

The Microsoft Dynamics CRM 2011 launch event is today, Thursday at 9 a.m. PST! Register now and get the details delivered straight to your inbox. http://bit.ly/gR2VrC Enjoy, Bill Patterson

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 15 on Thursday, January 13, 2011. The links below will take you to the necessary information about Update Rollup 15. Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx...

Microsoft Dynamics CRM 2011 is almost here. Please mark your calendar and attend the global virtual launch event on Thursday, January 20th, 2011 at 9:00 am PST as Microsoft CEO Steve Ballmer introduces Microsoft Dynamics CRM 2011. With the launch of Microsoft Dynamics CRM Online 2011 in 40 markets and...

Download our new Microsoft Dynamics CRM 2011 Launch Widget for a live event countdown & the latest news! http://bit.ly/gadmla Cheers, JaAG

The Microsoft Dynamics CRM 2011 Release Candidate (RC) is now available for download in the Microsoft Download Center. As with the Microsoft Dynamics CRM 2011 Beta, the Release Candidate is available for anyone to download, and will be available until the RTM release scheduled for Q1, 2011. This release...

On Thursday, January 20th, 2011 at 9am PST Attend this FREE global virtual launch event and watch Microsoft CEO Steve Ballmer introduce Microsoft Dynamics CRM 2011 . Learn how it is designed to help you boost sales, improve marketing, enrich customer service interactions, and accelerate line of business...

Coinciding with the Windows Dynamics CRM 2011 Beta Service Release that was shipped yesterday, you can now download an update to the CRM 2011 Beta SDK package. This update contains lots of new sample code, new content and some bug fixes. Read the Release History on the first page the CHM for a complete...

A great way for you to be successful, and to ultimately help drive your company’s growth, is to attend CRMUG Summit 2010 - the premier annual conference for Microsoft Dynamics CRM Customers, CRM User Group Partners and key Microsoft Dynamics CRM team members. CRMUG Summit will occur October 25 to 28...

Today, the Microsoft Dynamics CRM team has reached a key milestone as it releases the beta of Microsoft Dynamics CRM 2011 , for both cloud-based and on-premises deployments. Available for download and testing in eight languages (English, French, German, Hebrew, Italian, Japanese, Spanish and Chinese...