The Microsoft Dynamics CRM Team Blog
News and views from the Microsoft Dynamics CRM Team

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  • Blog Post: Update Rollup 21 for Microsoft Dynamics CRM 4.0

    The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 21 on Thursday, February 9, 2012. The links below will take you to the necessary information about Update Rollup 21. Microsoft Download Center: http://www.microsoft.com/download/en...
  • Blog Post: Personalizing Reports for Microsoft Dynamics CRM Online

    Microsoft Dynamics CRM 2011 has excellent reporting capabilities. Customizers have the option to create SSRS reports using SQL or CRM’s querying language, FetchXML, in on premise deployments. Customizers must leverage FetchXML to create SSRS reports in online deployments for improved security and...
  • Blog Post: Resources for customer service

    Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers. We’ve created an article that includes links to various resources that help you get started with managing cases...
  • Blog Post: Help get your Case Solved Faster using Diagnostics

    Microsoft Support is using Diagnostics to help automate data collection and data analysis when troubleshooting support incidents. Diagnostics allow our support teams to capture certain pieces of data about an environment to more efficiently resolve a customer case. Diagnostics can do basic data collection...
  • Blog Post: Introduction to the Activity Feeds Solution

    With Activity Feeds in the marketplace for several weeks now, we’re learning more about what customers need in terms of documentation supporting the feature. We’ve seen lots of interest in information about how to determine whether Activity Feeds could be useful feature for a given customer...
  • Blog Post: Video: introduction to Activity Feeds

    We’ve been hearing from customers who would like to know more about Activity Feeds, the new social-based communication tool offered in our fall release. People have told use they’d like to know more about everything from how to customize it down to just getting a basic sense of what we’re...
  • Blog Post: Amplify your selling power with Microsoft Dynamics CRM

    A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning. In this new video we focus on productivity from the perspective of the salesperson and what they need in a CRM application. Great salespeople… Understand the value of insight ...
  • Blog Post: Create Sample Data for your Solution

    In This Post: Problem statement How to create and export CRM Data How to create DataMap and save it How to import sample data using SDK APIs Conclusion Further reading Problem statement You have created a solution using the Microsoft Dynamics CRM 2011 Solutions framework...
  • Blog Post: Data management for Activity Feeds entities

    We just released Activity Feeds for Microsoft Dynamics CRM. With most new features come the additional amount of data introduced with it and this is also true for Activity Feeds. Every time a user creates a post or a comment, a record is created. Every time an auto post is generated, another record...
  • Blog Post: Update Rollup 20 for Microsoft Dynamics CRM 4.0

    The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 20 on Thursday, November 10, 2011. The links below will take you to the necessary information about Update Rollup 19. Microsoft Download Center: http://www.microsoft.com/download/en...
  • Blog Post: Configuring & Using “Dynamics CRM” Mobile App

    Dynamics CRM Mobile App is recently released to the windows phone Marketplace. Here, in this article, I’ll try to explain how to take configure the app against your CRM Online & IFD organizations and its high level capabilities to use from the phone. Configuring “Dynamics CRM”...
  • Blog Post: How to Add a Record Wall to a Form

    If you are an existing CRM user who has created multiple main application forms on some entities before you enable the entities for Activity Feeds, you may find that enabling Activity Feeds for them won’t add the Record Wall control to the forms of the entity which has multiple forms. This blog...
  • Blog Post: How to enable an entity to use Activity Feeds solution

    This blog intends to walk through the steps by which a user can enable Activity Feeds for an entity. Pre-Conditions: User has a CRM organization created. This covers the new OnPrem deployment and existing CRM Online users. Activity Feeds solution will be automatically provisioned for new CRM...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to add more noise...
  • Blog Post: Developer Toolkit for Microsoft Dynamics CRM

    If you are a developer working on Microsoft Dynamics CRM, you are by now familiar with the game changer in town, Solution Framework , which allows you to extend the capability of Microsoft Dynamics CRM. The Microsoft Dynamics CRM web application has excellent tools for creating the non-code components...
  • Blog Post: How to do Mentions with Activity Feeds

    During a group discussion, sometimes we want to call the attention of a specific person. Social networking discussions are no different. In Microsoft Dynamics CRM Activity Feeds, we call this a “mention”. This blog covers the following topics: Why Mention? How we can Mention in...
  • Blog Post: Working with Activity Feed using Microsoft CRM SDK

    Activity Feeds solution is now released in the Dynamics Market Place and ready to use with the latest Microsoft CRM update. You can use our solution out of the box, but if you want to customize or further integrate with your application, you can use the latest CRM SDK to access the new entities and API...
  • Blog Post: Following and Unfollowing Records in CRM

    With the inclusion of Activity Feeds in the latest CRM update, we introduce the concept of “following” records. When you follow a record, you will see updates related to that record appear on your Personal Wall. Here, we will go through the different ways you can follow records in CRM...
  • Blog Post: Building Your Business Hub: Using the Power of Social for a More Productive Enterprise

    Microsoft is entering an exciting new phase for Microsoft Dynamics CRM ! Today, we are announcing the general availability of the Microsoft Dynamics CRM November 2011 service update . This release reinforces our commitment to delivering familiar, connected and intelligent experiences to our customers...
  • Blog Post: CRM 2011 Charts – Charting on Related Records

    This blog demonstrates how to create a chart from data in the current entity alongside data from related entities. Let’s take the following scenario: A Not For Profit Organization is using CRM 2011 to track the pledges and donations made by their donors. Each pledge a donor makes has a Pledge...
  • Blog Post: Update Rollup 5 for Microsoft Dynamics CRM 2011

    The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 5 on Tuesday, October 25, 2011. The links below point to important information about Update Rollup 5: Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyID...
  • Blog Post: Update Rollup 18 for Microsoft Dynamics CRM 4.0

    The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 18 on Thursday, June 30, 2011. The links below will take you to the necessary information about Update Rollup 18. Microsoft Download Center: http://www.microsoft.com/download/en/details.aspx?displaylang...
  • Blog Post: Microsoft Dynamics CRM 4.0 - xRM Application Scalability Study

    The CRM Engineering Excellence team is pleased to announce the release of the white paper, Microsoft Dynamics CRM 4.0 - xRM Application Scalability Study , which is available for download from the Microsoft Download Center at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID...
  • Blog Post: CRM Performance Toolkit example code

    This is part of this post: Bandwidth testing using CRM Performance Toolkit class BandWidthUtilities { //all input parameters follow the NetCap command line help – see description by “netcap /?” public static bool StartCapture( string path, string sMbyte, string sCapFile, string sFilter, string sNIC...
  • Blog Post: Microsoft Dynamics CRM: Convergence 2010 - Atlanta

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