The Microsoft Dynamics CRM Team Blog
News and views from the Microsoft Dynamics CRM Team

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  • Blog Post: Form Query String Parameter Tool

    Show it, don’t tell it. That’s why I created the Form Query String Parameter Tool. This week I published a technical article that introduces this tool: Use the Form Query String Parameter Tool to Demonstrate Setting Default Field Values in New Record Forms . We have documentation in the SDK...
  • Blog Post: Using InaPlex Inaport for data integration with Microsoft Dynamics CRM

    Guest blogger CRM MVP Neil Benson of Customery talks about a toolset that he recommends to his CRM implementation friends and partners. Neil is also an Administrator for the Microsoft Dynamics CRM group on LinkedIn.com . The Medical Physics department at a hospital trust in London needed to replace an...
  • Blog Post: Displaying a Contact’s Facebook Picture in Microsoft Dynamics CRM 2011

    Photos remind you of your customers better than their names. Wouldn’t it be great to see the photos of your customer when you open the contact form? This blog will show you how to display profile picture using Microsoft Dynamics CRM 2011 (online and on-premise) customizations and client side extensibility...
  • Blog Post: A Codeless Address Finder Using Filtered Lookups

    Today’s guest blogger is CRM MVP Leon Tribe . You can follow him on his wildly popular blog, Leon’s CRM Musings . A bit of a mouthful of a title but, basically, I am going to show how to set up a codeless set of dynamic picklists (now called option sets) by ignoring option sets and using lookups, which...
  • Blog Post: Creating an Elegant Codeless Universal Search

    Guest blogger and CRM MVP Leon Tribe shares with us his one of his favorite customizations for the Microsoft Dynamics CRM product. Leon is a CRM consultant and trainer who also blogs prolifically at Leon’s CRM Musings . About a month ago I gate crashed Cloudforce , the Salesforce promotional roadshow...
  • Blog Post: Released! Customer Care Accelerator for Microsoft Dynamics CRM 2011

    The Customer Care Accelerator for Microsoft Dynamics CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here . As a bit of a teaser… here are two screen shots...
  • Blog Post: Internal storage of SiteMap and Form customization in managed solution packages

    Solution is a fantastic feature that will be released with the Microsoft Dynamics CRM 2011 . Refer to this blog for its introduction: CRM 2011 solutions buisness apps on Steroids . SiteMap and Form customization management is built on top of the CRM 2011 solution infrastructure. One of the customer...
  • Blog Post: Using CRM Error Codes to Enhance Customer Support

    Today’s guest blogger is Jerry Weinstock at CRM Innovation a Microsoft Gold Certified Partner with three ISV CRM solutions that are in the cloud – Email2CRM – integrated email messaging with web analytics, Data2CRM – import and migration manager, Web2CRM – visual designer...
  • Blog Post: Three new xRM White Papers

    I wanted to take this opportunity to share three new Microsoft Dynamics CRM white papers that we’ve just made available. These papers cover various aspects surrounding the use of xRM as a custom solution platform. These papers could be the starting point or seed for a new way of creating customized solutions...
  • Blog Post: Getting Your Customer’s Temperature

    One of my favorite bloggers, Ben Vollmer is back at it again. This is a good thing for the Microsoft Dynamics CRM community. Add his blog to your RSS at http://businessnone.com/ . How often have you pulled open a CRM Record and wanted to VERY quickly see the temperature of the customer? For a customer...
  • Blog Post: Create a Custom Quote, Order or Invoice Report for your Customers

    Guest blogger and CRM MVP Donna Edwards talks about a tip to help you customize reports and documents for your customers. Many organizations appreciate the ability to generate ‘branded’ Quotes, Orders, Invoices and other Customer related documents from CRM. This post will guide you through the steps...
  • Blog Post: Microsoft Dynamics CRM and sample code: Think First

    CRM MVP Michael Höhne is our guest blogger today. You can read more by him on his blog . Here's one of my favorite samples floating around in the CRM world:          I have seen this code numerous times and before explaining what's wrong (actually everything is...
  • Blog Post: Using the Microsoft Translator inside Microsoft Dynamics CRM v4

    This customization is designed to call the ‘Microsoft® Translator’ service from within CRM. This example uses a custom button, included in an entity form, to call the service and translate text (which has been selected by the user) into another language. This document describes the steps required to...
  • Blog Post: CRM Customization ROI Calculator

    CRM MVP Mitch Milam returns as a guest blogger. You can read more from Mitch at his blog . When implementing Dynamics CRM or designing a customized solution within Dynamics CRM you will often find yourself asked by the powers-that-be what their Return on Investment (ROI) will be. Since I consult for...
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