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Today latitude and longitude can be important in your daily use of Microsoft Dynamics CRM 2011 if you take the time to understand the impact and what it means for your CRM data but before we get to the CRM aspect it’s time for a quick update on GPS and also read on to the end to learn of a free way for...

Microsoft Dynamics CRM 2011 has this cool new feature which enables the integration with the Windows Azure platform AppFabric Service Bus . This is a new generation approach that enables you to integrate your CRM implementation with your other Line of Business (LOB) applications in an exciting new ways...

Microsoft Dynamics CRM 2011 has been improved to make you more productive by giving you different visualizations of your data, such as the Dashboards feature . Another such visualization that has generated a lot of interest is Bing Maps integration. For example, if you wanted to show a graphical representation...

Today’s guest blogger is CRM MVP Frank Lee   from Workopia . Here he talks about Importing Outlook Contacts. I often get asked what is the best way to import existing Microsoft Outlook Contacts to Microsoft Dynamics CRM .  If you are using Microsoft CRM Online then one of the best options is...

Today's guest blogger is CRM MVP Mike Snyder of Sonoma Partners . He is also the co-author of the books, Working with Microsoft Dynamics CRM 4.0 and Programming Microsoft Dynamics CRM 4.0 . We recently released a very cool two way integration between Microsoft Word and Microsoft Dynamics CRM , and I...

Guest blogger and CRM MVP Donna Edwards talks about her experience using Microsoft Dynamics CRM with the Microsoft Office 2010 Beta . I recently downloaded Office 2010 Beta and installed it on my CRM Test server. My CRM test environment includes the following: Windows 2003 Wish it were Windows 2008 but...

One of the most common IT projects for business application developers is integration solutions between multiple systems. In the CRM world it is not uncommon to see integrations to/from various application and services such as ERP systems, social networks, application providers like campaign marketing...

Rarely will a  commercial off the self software system provide you 100% of the functionality that your business will need. The reason is there is just too many situations that would have to be accounted for. When purchasing COTS solutions, you’ll want to understand the flexibility of the platform...

Its official – at Convergence last week, we launched the third wave of CRM Online: the March 2009 Service Update, known under development as “R3”. Besides the 99.9% SLA and Internet Lead Capture work, we invested heavily in Cloud Integration Services. It’s now easier than ever for an ISV to develop services...

David Abraham from Chorus IT brought to our attention a very informative article on their website about how to integrate Microsoft CRM with SharePoint. They have also provided download links to a visual studio project file giving the source code away for free! You can view the post here: http://www.chorusit...

Today we welcome our guest blogger CRM MVP Darren Liu from the Crowe company. Many Microsoft Dynamics CRM (MSCRM) implementations involved integration with other systems. When I think of integrations between systems, the common approaches pop up immediately in my mind are BizTalk, Scribe or to write...

I was looking at Destination CRM.com that was recommended to me by my friend and the president of the Norwich Group Anne Stanton and the first article I read floored me. It was in the Viewpoint section and titled, " Looking at Knowledge " by Kate Leggett. Not only was it a fun read, but it is a very...

I was very excited when the CRM team asked me to write a post for this blog since I had just finished putting together a solution for a client that integrated files and folders into a CRM tab. I thought it would be something that a lot of people would find useful – perfect for a large audience like this...

Microsoft Dynamics CRM 3.0 (MSCRM) and Office Product Planning are currently looking for customers and partners who have invested in integrating MSCRM with SharePoint. Please reply to this post with your specific scenario and how you accomplished the integration so we all can see what you have done....

As a part of Microsoft Dynamics CRM’s expanding integration story, we are announcing the release of the Microsoft CRM Solution Accelerator for Siebel. Targeted towards current customers of Siebel systems, this accelerator is a pre-built integration solution that can be used to synchronize the data between...

Today, you’ve probably read the news ( http://www.microsoft.com/presspass/press/2006/nov06/11-06ConvergenceEMEADay1PR.mspx ) about our plans to integrate our CRM product with Microsoft adCenter. I’ve received quite a few questions on what adCenter actually is and how it relates to CRM, so I thought I...

All businesses today are focusing more on customer and front office to be able to provide higher value-added services and support to them. The reason for doing so is obvious it helps them maximize their ROI, lead to greater customer satisfaction, ensures higher revenue leading to healthy bottom line...