The Microsoft Dynamics CRM Team Blog
News and views from the Microsoft Dynamics CRM Team

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  • Blog Post: Announcing the Release of Microsoft System Center Management Pack for Dynamics CRM 2015

    We are very excited to announce the release of the Microsoft System Center Management Pack for Dynamics CRM 2015! You can get the System Center Operations Management pack from the Microsoft Download Center The System Center Management Pack for Microsoft Dynamics CRM 2015 enables you to administer...
  • Blog Post: Top Respected Reseller Introduces a Cloud Financial Online Business Solution Built On Microsoft Dynamics CRM - Gravity Software™

    Online Business Management Cloud Solution Built On Microsoft Dynamics CRM Southfield, Michigan - March 17, 2015 – John Silvani, President & Founder of Gravity Software™ (Gravity) introduces the launch of Gravity. Gravity is the first online business management application exclusively...
  • Blog Post: CRM for Outlook User’s Guide page is THE source for Outlook Help and training

    Looking for info on Microsoft Dynamics CRM for Outlook? Check out our new CRM for Outlook User’s Guide page , your starting point for Help and training on CRM for Outlook. On the User’s Guide page, you’ll find setup and configuration videos, detailed how-tos, troubleshooting and FAQ...
  • Blog Post: New CRM for Outlook Basics eBook joins growing family of Dynamics CRM eBooks

    With the CRM for Outlook add-in, you can take advantage of all that CRM has to offer directly from the familiar Microsoft Outlook interface. And now there’s an eBook that walks you through the steps of using CRM for Outlook. The new CRM for Outlook Basics eBook describes everything you need...
  • Blog Post: Introducing the first update to the Deploying and Administering CRM Online and CRM 2015 documentation!

    Allow me to get you up to speed on what is going on in the world of CRM documentation for administrators and IT professionals. Update version 7.0.1 of the Deploying and Administering CRM Online and CRM 2015 documentation has recently published and includes several revisions and new topics. Included in...
  • Blog Post: Now available: Videos for the release of Microsoft Dynamics Marketing 2015 Update

    These videos feature key components of Microsoft Dynamics Marketing 2015 Update. Check out these new videos that provide a comprehensive overview of the capabilities we have delivered in Microsoft Dynamics Marketing 2015 Update in the recent autumn release. We've created some very informative videos...
  • Blog Post: Now available: Videos for the release of Microsoft Dynamics CRM 2015

    These videos feature key components of Microsoft Dynamics CRM Online 2015 Update and Microsoft Dynamics CRM 2015 (on-premises). Check out these new videos that provide a comprehensive overview of the solutions we have delivered in Microsoft Dynamics CRM 2015 in the recent autumn release. We've created...
  • Blog Post: New Mobile app SDK samples for iOS, Android, and Windows

    We’re happy to release a collection of mobile app SDK samples to help deliver mobile-first solutions with Dynamics CRM. These starter apps for iOS, Android, and Windows platforms are for mobile developers looking to get started with Dynamics CRM as well as for seasoned Dynamics CRM developers exploring...
  • Blog Post: Set your default dashboard in Microsoft Dynamics CRM

    In Microsoft Dynamics CRM, each time you sign in to the system you’ll see the dashboard, which gives you easy-to-read charts and graphs that help you see how you and your team are doing with key metrics (also known as key performance indicators, or KPIs). The system comes with several different...
  • Blog Post: 4 timely tips to track your notes and activities in Microsoft Dynamics CRM

    In Microsoft Dynamics CRM, you use activities to keep track of all your customer communications. For example, you can take notes, send email, make phone calls, set up appointments, and assign yourself tasks as you work a sale or resolve a service case. These actions are all considered types of activities...
  • Blog Post: CRM basic training for people who don’t have a lot of time to read (new eBook for sales pros and service reps!)

    The Microsoft Dynamics CRM Basics eBook contains a quick run-down of the basics anyone needs to know to move customers through the sales cycle or resolve a service issue successfully. You learn how to: Navigate with tiles Work with customer data Pick dashboard layouts Set preferences...
  • Blog Post: Microsoft Dynamics Marketing 2015 Update content is here!

    Here’s where to find all the new documentation available for the Microsoft Dynamics Marketing 2015 Update. This update introduces new features such as Sales and marketing collaboration : Strengthen your marketing and sales synergies with the new Sales Collaboration Panel, which allows sellers...
  • Blog Post: SSL v3.0 & Microsoft Dynamics

    The SSL 3.0 vulnerability referenced in the Security Advisory 3009008 , also known as “Poodle”, has received a significant amount of attention. While the discovered issue is specific to SSL 3.0, many customers are wondering whether this affects Microsoft’s offerings, specifically Microsoft...
  • Blog Post: Looking for help for the CRM product family

    Whether you’re an administrator, a developer or a daily user, here’s a collection of links to help for Dynamics CRM, Dynamics Marketing and Social Listening! Microsoft Dynamics CRM Visit the CRM Help Center for easy access to CRM product information. PRODUCT TOURS, PRICING, AND...
  • Blog Post: New feature coming in 2015! Create custom Help for your users

    Applies to: Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online 2015 Update Have you ever wanted to customize the default CRM Help content and extend it to cover all the custom developments you’ve added for your business? With the 2015 versions of Microsoft Dynamics CRM (coming soon)...
  • Blog Post: Get ready to catch the CRM 2015 wave!

    Applies to: CRM 2015, CRM Online 2015 Update, Microsoft Dynamics Marketing 2015 Update, Microsoft Social Listening 2014 R2 The next major update to the Microsoft Dynamics CRM family of products and services is just around the corner. We’re excited to give you a preview ‒ through our Get ready...
  • Blog Post: Learn a few new tricks in Quick tips for CRM for tablets video

    Applies to: CRM for tablets (Windows 8) Even if you’ve been using CRM for tablets for a while, you might learn something new from the tips in this short video (1:04). For more information on installing, configuring, and using CRM for tablets, see CRM for tablets and phones. Andrea...
  • Blog Post: New eBook: Create or customize dashboards

    Are your teams tired of swimming in spreadsheets? Are reports gathering dust on their desks? Does management know what’s happening with sales opportunities or service cases at this very minute so they can react quickly to your company’s highest priorities? In just a few minutes, you can...
  • Blog Post: New eBook: Increase your impact with Microsoft Dynamics Marketing

    Applies to: Microsoft Dynamics Marketing Spring ‘14 Do you want to know more about what you can do with the Microsoft Dynamics Marketing solution? Check out the new eBook: Increase your impact with Microsoft Dynamics Marketing . This eBook gives you a quick run-down of the powerful tools...
  • Blog Post: Microsoft CRM 2013 Update Rollup 2 released

    The Microsoft Dynamics CRM 2013 Update Rollup 2 is now available on the download center. UR 2: http://www.microsoft.com/en-us/download/details.aspx?id=42272 . Information on CRM 2013 Update Rollup 2 The KB is located at http://support.microsoft.com/kb/2919956 . UR 2 is scheduled to be...
  • Blog Post: Introducing Sandbox Instances in CRM Online

    You may have noticed changes to the navigation bar at the top of one or more of your Dynamics CRM Online instances. For both free and paid test instances, you’ll now see an orange navigation bar with a SANDBOX watermark. Production instances will continue to display the blue bar you’ve come...
  • Blog Post: Integration Guide: Microsoft Dynamics CRM Online and Office 365

    Applies to: Microsoft Dynamics CRM Online Combining the online services of Office 365 with Microsoft Dynamics CRM Online empowers your teams to work where and when they want with best-of-class cloud services. This guide is intended for Microsoft Dynamics CRM administrators and technical decision...
  • Blog Post: New eBook: How to customize a CRM business process

    If you’re looking for easy-to-read guidance on how to customize one of the many business process solutions available for download from the Microsoft Dynamics Marketplace , check out the new eBook: Change a business process . By walking you step-by-step through a visual example, the eBook explains...
  • Blog Post: Microsoft Dynamics CRM Quick Reference for customer service reps

    Applies to: CRM 2013 and CRM Online Fall ’13. Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps . For more help, see Service Best Bets...
  • Blog Post: December Updates for CRM Customer Center, Implementation Guide and Software Development Kit (SDK)

    Here’s a summary of all the new and updated content published this month! New and revised content at www.CRMcustomercenter.com Topic Description of changes Videos & eBooks rollup page All videos and eBooks listed...
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