Browse by Tags

On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management , which is available for download from the Microsoft Download Center at: http://www.microsoft.com/en-us/download/details.aspx?id=39044 ...

Microsoft Dynamics CRM 2011 Implementation Guide (IG) update 9 (5.9.0) is now live on TechNet and is also available on the Microsoft Download Center in Word, compiled Help file (CHM), and PDF (recommended for small screens and tablets) formats. Below are a few of the additions and updates you’ll...

Hi everyone, I manage the Dynamics CRM Resource Center (recently renamed the Customer Center ), and I've noticed some questions about how users should get to the site and access help from within the CRM application. While the product's site map no longer includes a direct link to the Customer Center...

A great post from David Pennington in our Product Marketing Group Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about...

In April we introduced the Outlook Configuration Troubleshooting Wizard . Since then we have incorporated several changes to increase the number of issues it can help you resolve. We highly recommend using this resource if you encounter an error configuring the Dynamics CRM Outlook Client. Please...

Activity Feeds solution has been on the marketplace since late last year. With an upcoming UR, we are adding new cool features including filters, ability to set a default view and of course like-unlike. In this post we’ll walk through the like-unlike feature and SDK how-to. If you’d like...

Dynamics CRM Mobile App is recently released to the windows phone Marketplace. Here, in this article, I’ll try to explain how to take configure the app against your CRM Online & IFD organizations and its high level capabilities to use from the phone. Configuring “Dynamics CRM”...

If you are an existing CRM user who has created multiple main application forms on some entities before you enable the entities for Activity Feeds, you may find that enabling Activity Feeds for them won’t add the Record Wall control to the forms of the entity which has multiple forms. This blog...

This release is being delivered to Microsoft Dynamics customers as the November 2011 service update for Online customers and as Update Rollup 5 for On premise customers. These updates are complemented by additional Microsoft Dynamics and Windows Phone Marketplace downloads. The November 2011 service...

On behalf of the CRM Engineering for Enterprise Team and the CRM Content Publishing Team, I am pleased to announce the release of the white paper, Deploying Microsoft Dynamics CRM 2011 and CRM Online Solutions from Development through Test and Production Environments , which is available for download...

New Course Available: Introduction to Microsoft Dynamics® CRM 2011 This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011...

The Microsoft Dynamics Product Management Group have launched a new blog on the Dynamics Community site called “ CRM Connection ". We have launched this blog based on your feedback that you would like to see more business related content and more information about our product roadmap. In the future...

CWR Mobility , the leading provider of mobility solutions for Microsoft Dynamics® CRM , announced today that a new book published by Pearson will prominently feature the advanced mobility solution from CWR Mobility. The announcement comes as the extreme 2011 Las Vegas conference for Microsoft Dynamics...

Guest blogger CRM MVP Neil Benson of Customery talks about a toolset that he recommends to his CRM implementation friends and partners. Neil is also an Administrator for the Microsoft Dynamics CRM group on LinkedIn.com . The Medical Physics department at a hospital trust in London needed to replace an...

Today’s guest blogger is Matt Wittemann, author of the Microsoft Dynamics CRM 2011 Administration Bible (Wiley, 2011), a six-time recipient of the Microsoft Most Valuable Professional (MVP) award for Dynamics CRM, and is the Director of Solution Architecture for US-based C5 Insight . There are SDK and...

The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012 ! Bookmark this site and return often to see new information on the next premier gathering of the Microsoft Dynamics community, set for March 18 – 21 at the George R Brown Convention Center in Houston, Texas...

Photos remind you of your customers better than their names. Wouldn’t it be great to see the photos of your customer when you open the contact form? This blog will show you how to display profile picture using Microsoft Dynamics CRM 2011 (online and on-premise) customizations and client side extensibility...

Microsoft Dynamics CRM is making significant investments in our partner ecosystem and our core CRM customer care solution . We provide a powerful yet flexible platform (Microsoft Dynamics CRM and its Customer Care Accelerator) to allow our partners to ‘out-innovate’ the competition. The idea is to work...

“At Microsoft, we strive to ensure that our certifications are relevant, respected, and highly valued within the IT community and that they objectively prove the expertise of technology practitioners. Earning a Microsoft Certification helps demonstrate an individual's comprehension of the latest IT developments...

On behalf of the CRM Engineering for Enterprise Team and the CRM Content Publishing Team, I am pleased to announce the release of the latest version of the white paper, Microsoft Dynamics CRM Online: Security Features , which is available for download from the Microsoft Download Center at: http://go...

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 4 on Thursday, September 22, 2011. The links below will take you to the necessary information about Update Rollup 4. If a link does not work, please refer to the Release Channel Schedule below...

The CRMUG team is excited about an educational event scheduled for next Wednesday, Sept 28th – our exclusive " Ask the CRM MVP " session! We've assembled a panel of 11 Microsoft CRM MVPs to answer your questions in this virtual panel event. The MVPs have been recognized by Microsoft as some of...

Sonoma Partners have provided a chapter from their best selling book, Working with Microsoft Dynamics CRM 2011 on the MSDN site. The chapter we selected is Chapter 5: Solutions Overview and Concepts . You can download it or read it on the MSDN site. The book is written by Mike Snyder and Jim Steger who...

As your business needs change, you might want your Microsoft Dynamics CRM implementation to do more. Solutions are add-in software that helps you fine-tune Microsoft Dynamics CRM Online for your unique needs. You can create your own solutions for Microsoft Dynamics CRM Online. If you do not have a technical...

Thinking about having a defined set of steps that you could use as a script while communicating with your customers? The Dialogs feature in Microsoft Dynamics CRM 2011 helps you do this and much more. Watch our new video that shows how you can create a dialog that can automate a business process in your...