The Microsoft Dynamics CRM Team Blog
News and views from the Microsoft Dynamics CRM Team

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  • Blog Post: RELEASE: ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management

    On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management , which is available for download from the Microsoft Download Center. As Microsoft Dynamics CRM continues pushing towards the enterprise...
  • Blog Post: Technical Article: Control Which Browsers Your Organization Supports

    Many people are excited about being able to use browsers other than Internet Explorer with Microsoft Dynamics CRM. This is now possible with the Microsoft Dynamics CRM 2011 Update Rollup 12 or the Microsoft Dynamics CRM December 2012 Service Update. One thing to note though, with this change, your form...
  • Blog Post: Introduction to the Activity Feeds Solution

    With Activity Feeds in the marketplace for several weeks now, we’re learning more about what customers need in terms of documentation supporting the feature. We’ve seen lots of interest in information about how to determine whether Activity Feeds could be useful feature for a given customer...
  • Blog Post: Customers win with Microsoft Dynamics CRM

    Throughout this month, we revealed some of the pain points we’ve heard about Salesforce.com from their current and former customers, many of which have already switched to Microsoft Dynamics CRM . As we shared these facts, we have regularly heard from Microsoft Dynamics CRM customers that continue to...
  • Blog Post: Solutions & Release Management

    Today’s guest blogger is CRM MVP Ayaz Ahmad who is a CRM Architect and Senior Consultant for CSG Services Pty Ltd , the largest Australian owned and leading publicly listed ICT provider in the country. He is also the owner of the MSCRM User Group in Pakistan . Microsoft Dynamics CRM 2011 comes...
  • Blog Post: Released! Customer Care Accelerator for Microsoft Dynamics CRM 2011

    The Customer Care Accelerator for Microsoft Dynamics CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here . As a bit of a teaser… here are two screen shots...
  • Blog Post: Troubleshooting Solution Import for your Upgraded Microsoft Dynamics CRM 2011 Organization

    So you have upgraded your Microsoft Dynamics CRM 4.0 organization to Microsoft Dynamics CRM 2011 , and you intend to export all upgraded customizations and import them in each of your development/test organizations so that your team can unleash all their creativity by designing new customizations and...
  • Blog Post: Announcing the Customer and Partner Relationship Management Portals!

    I am excited to announce the release of the Customer Portal and Partner Relationship Management (PRM) Portal solutions for Microsoft Dynamics CRM 2011 ! They can be downloaded from the Microsoft Dynamics Marketplace at: Customer Portal for Microsoft Dynamics CRM 2011 Partner Relationship Management Portal...
  • Blog Post: Internal storage of SiteMap and Form customization in managed solution packages

    Solution is a fantastic feature that will be released with the Microsoft Dynamics CRM 2011 . Refer to this blog for its introduction: CRM 2011 solutions buisness apps on Steroids . SiteMap and Form customization management is built on top of the CRM 2011 solution infrastructure. One of the customer...
  • Blog Post: Microsoft Dynamics CRM 2011 on YouTube

    We’ve been playing around with YouTube as a destination for Microsoft Dynamics CRM Videos for a couple of months. The site now has five videos that you might find interesting at http://www.youtube.com/user/MSdynamCRM . Feel free to subscribe or friend the site to keep up on the release in the coming...
  • Blog Post: Two way integration between Microsoft Word and Microsoft Dynamics CRM 4.0

    Today's guest blogger is CRM MVP Mike Snyder of Sonoma Partners . He is also the co-author of the books, Working with Microsoft Dynamics CRM 4.0 and Programming Microsoft Dynamics CRM 4.0 . We recently released a very cool two way integration between Microsoft Word and Microsoft Dynamics CRM , and I...
  • Blog Post: Three new xRM White Papers

    I wanted to take this opportunity to share three new Microsoft Dynamics CRM white papers that we’ve just made available. These papers cover various aspects surrounding the use of xRM as a custom solution platform. These papers could be the starting point or seed for a new way of creating customized solutions...
  • Blog Post: Getting Your Customer’s Temperature

    One of my favorite bloggers, Ben Vollmer is back at it again. This is a good thing for the Microsoft Dynamics CRM community. Add his blog to your RSS at http://businessnone.com/ . How often have you pulled open a CRM Record and wanted to VERY quickly see the temperature of the customer? For a customer...
  • Blog Post: Nominate Your Company for WPC 2010 Partner Awards

    The conference gala is certainly here. The Microsoft Worldwide Partner Conference (WPC 2010) is coming to Washington, D.C. this year on July 11-15, 2010. If you are building some great solutions on Microsoft technologies, make sure you nominate your organization for the various partner awards and get...
  • Blog Post: Microsoft Dynamics CRM for User Groups

    CRM MVP Julie Yack is our guest blogger today and talks to us about her experience using Microsoft Dynamics CRM for the XRM Virtual User Group . It is no secret that I am a fan of Microsoft Dynamics CRM.  Not only is it a cool little (ha!) tool, when you merge into the xRM realm the possibilities...
  • Blog Post: A Plethora of Phone Attributes

    Jerry Weinstock is the Business Development Manager at CRM Innovation a Microsoft Gold Certified Partner. CRM Innovation builds functional enhancements and codeless solutions for Dynamics CRM 4.0. Jerry has been doing implementations since version 1.2. Right out of the box Microsoft Dynamics CRM 4.0...
  • Blog Post: Released: Accelerators for Microsoft Dynamics CRM

    You have to love Code Plex . We've placed the first of the Microsoft Dynamics CRM Accelerators on CodePlex and during our test phase have had hundreds of downloads. Just a quick reminder to those wondering what an accelerator is. CRM Accelerators are a range of add-on solutions developed for Microsoft...
  • Blog Post: Microsoft Word Proposal for Microsoft Dynamics CRM Online

    Over the last few months, I've presented at three conferences ( Tech Ed, IT Pro, Microsoft's internal Tech Ready ) about building software as a service solution with Microsoft Dynamics CRM. Now that all the conferences are over, I'm making more of this content available to you our readers, partners,...
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