The Microsoft Dynamics CRM Team Blog
News and views from the Microsoft Dynamics CRM Team

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  • Blog Post: New home page for the Dynamics CRM Resource Center

    The Dynamics CRM web team has updated the home page for the Resource Center help and support site. Through user research and other sources, we listened to what you needed, and built a page based on that. You’ll notice the design is much simpler, much less busy. Business users should now be able...
  • Blog Post: Quick Start Guides for Microsoft Dynamics CRM

    The Dynamics CRM User Assistance team is pleased to announce the release of two new pieces of user documentation: Quick Start guide for Microsoft Dynamics CRM business users ( direct download ) Quick Start guide for Microsoft Dynamics CRM for Outlook users ( direct download ) Based...
  • Blog Post: Microsoft Certification Exam Development

    “At Microsoft, we strive to ensure that our certifications are relevant, respected, and highly valued within the IT community and that they objectively prove the expertise of technology practitioners. Earning a Microsoft Certification helps demonstrate an individual's comprehension of the latest IT developments...
  • Blog Post: MSDN Highlight’s new book, Working with Microsoft Dynamics CRM 2011

    Sonoma Partners have provided a chapter from their best selling book, Working with Microsoft Dynamics CRM 2011 on the MSDN site. The chapter we selected is Chapter 5: Solutions Overview and Concepts . You can download it or read it on the MSDN site. The book is written by Mike Snyder and Jim Steger who...
  • Blog Post: Tailor Microsoft Dynamics CRM Online for your business

    As your business needs change, you might want your Microsoft Dynamics CRM implementation to do more. Solutions are add-in software that helps you fine-tune Microsoft Dynamics CRM Online for your unique needs. You can create your own solutions for Microsoft Dynamics CRM Online. If you do not have a technical...
  • Blog Post: A Codeless Address Finder Using Filtered Lookups

    Today’s guest blogger is CRM MVP Leon Tribe . You can follow him on his wildly popular blog, Leon’s CRM Musings . A bit of a mouthful of a title but, basically, I am going to show how to set up a codeless set of dynamic picklists (now called option sets) by ignoring option sets and using lookups, which...
  • Blog Post: Top Reasons to Attend the Summit

    CRMUG director Janet Lampert encourages us to come together with Microsoft Dynamics CRM users from across the country to hash out the latest CRM trends and learn firsthand how others are realizing success with Dynamics CRM. Bring your most pressing Dynamics CRM issues to the Summit , and be prepared...
  • Blog Post: Video: Personalize Microsoft Dynamics CRM for yourself

    We’ve explained how to set up CRM to match the way you want to use it—configure the views you use regularly, and adjust how information is displayed to you. We cover this in our new video, Personalize Microsoft Dynamics CRM for yourself (CRM users) and Personalize Microsoft Dynamics CRM for yourself...
  • Blog Post: Introducing @xRMVirtual ~ Providing Developers an Edge

    So what is @xRMVirtual anyway? xRMVirtual is a developer user group run by a couple of Dynamics CRM MVPs, Julie Yack and Shan McArthur . I know, that sounds great, but what does it MEAN? Our user group exists simply to spread the word and the knowledge on using Microsoft Dynamics CRM as a viable...
  • Blog Post: Training Resources for Microsoft Dynamics 2011

    If you want to learn more about Microsoft Dynamics CRM 2011 , there are a number of training resources available to you.  The table below provides a list of training resources available to both partners and customers.  Many of these resources are available for free, others are available to...
  • Blog Post: Free Wheeling with some Summer Fun Coding Ideas

    I was thinking of some Summer learning opportunities that might interest some of my developer friends. You can try Windows Azure at no cost using the CODE webcastpass and deploy your first app in as little as 30 minutes . So here are some ideas, in no particular order: 1. My Customers Are Using iPhone...
  • Blog Post: CRMUG ~ the power of Networking

    The Dynamics CRM User Group (CRMUG®) provides users a wealth of opportunities to learn, network, and share expertise about Microsoft Dynamics CRM. Powered by Dynamic Communities, Inc., CRMUG is an independent community and the only one recognized by Microsoft as the official user group for Dynamics CRM...
  • Blog Post: Developer Training Course for Microsoft Dynamics CRM 2011

    There’s a CRM training course out now and you can read about it here: Developer Training Course for Microsoft Dynamics CRM 2011 ! The training course helps .NET developers learn various development features of Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online and build applications on top...
  • Blog Post: Announcing: Microsoft Dynamics CRM 2011 Customization and Configuration Exam

    Exam MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration has just been released. This certification exam measures your ability to understand and articulate how to customize and configure Microsoft Dynamics CRM 2011 including configuring a Microsoft Dynamics CRM organizational structure...
  • Blog Post: What’s New in Microsoft Dynamics CRM 2011 training

    NOW AVAILABLE! What’s New in Microsoft Dynamics CRM 2011 training materials (draft) are available for download on PartnerSource and  Customer Source for partners and customers on a service agreement. These materials explain the new features and functionality found in Microsoft Dynamics CRM 2011...
  • Blog Post: Dynamics CRM 2011 Topics for xRMVirtual

    Today’s guest blogger is CRM MVP Julie Yack points to some upcoming training opportunities. Once we had the Beta release of Dynamics CRM 2011 xRMVirtual set up, we sent out a survey for topic requests.  The results are in and we will do our best to cover these in priority order, assuming we can...
  • Blog Post: Using Microsoft Dynamics CRM to do Simple Calculations

    CRM workflows can be used to do simple calculations. I have come across many users who are not aware of this feature and thought it would be a good topic for a blog. In this example, the workflow is doing a simple calculation. Before you build this workflow, add an attribute called Weighted Revenue...
  • Blog Post: Your First Interactive Look at CRM 2011

    Guest blogger and CRM MVP Julie Yack invites you stump the experts in this presentation. Join Senior Technical Product Manager Eric Boocock for a dive into Microsoft Dynamics CRM 2011 before the Beta. Learn about new features and opportunities for developers at the 90 minute session. Bring your questions...
  • Blog Post: Announcing the Extreme 2010 Event

    Guest blogger and Microsoft partner John Verdon talks about a new and exciting conference opportunity, designed for power users. Don’t miss extreme 2010 , the first ever conference dedicated to the Microsoft Dynamics CRM channel, being held in Las Vegas November 7 – 10th, 2010. This xRM/CRM conference...
  • Blog Post: Microsoft Dynamics CRM Tip: Getting Answers to Your Questions Quickly

    If you want answers quickly and for free, there is no better place than the Microsoft Dynamics Forums on MSDN. We have a lot of dedicated people monitoring this forum who are passionate about providing solutions. There are many ways to learn about using, extending and installing Microsoft Dynamics CRM...
  • Blog Post: MVP David Yack delivers Microsoft Dynamics CRM training

    Microsoft Regional Director and MVP David Yack delivered Microsoft Dynamics CRM training for our partners in San Jose, CA. Throughout the year, the Microsoft Metro team working with the USA field Dynamics CRM evangelists of John O’Donnell (Central and West) and Sanjay Jain (East) strive to deliver compelling...
  • Blog Post: Influence Microsoft Dynamics CRM

    Between Saturday, April 24 th and Tuesday, April 27 th members of the CRM Research and Development Team will be hosting a series of discussion groups and forward-looking research sessions at the Atlanta Convention Center for Convergence 2010. During these sessions, we will present prototypes and ideas...
  • Blog Post: Upcoming Webinar - Learn about Microsoft's solutions for Enterprise Vertical Devices, Windows Mobile and Windows Embedded CE

    The Windows Embedded and Windows Mobile teams have finalized the transition of the enterprise vertical device business to Windows Embedded. Microsoft is committed to this market and with this transition will have one organization focusing on the enterprise mobile device category to meet the needs of...
  • Blog Post: Integrating eMail Marketing & Demand Generation

    I wanted to share the following Webinar invitation.  Anyone who knows me, knows that Technology Lead Generation is one of my passions, and the ultimate direction of PartnerPoint .  This webcast is on the integration of these types of Demand Generation programs into Microsoft Dynamics CRM ,...
  • Blog Post: Internet Leads – How to start and grow your business online

    Internet Leads are prospective customers interested into your business online. You can use your favorite search engine marketing tools or expertise as a starting point for integration into a solution using Microsoft Dynamics CRM Online . Online Lead Generation is a marketing term that refers to the...
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