One of the many services our team offers is the Microsoft Dynamics CRM Admin Workshop.  In the podcast below, Premier Field Engineers Ryan Anderson and Shawn Dieken discuss the service and topics such as key benefits and deliverables of the service...

I'm not a developer - don't even play one on TV - but sometimes our internal CRM implementation needs some functionality and I'm able to cobble enough code from other places to make something work. Since I hadn't seen anything out there for this particular...

When I first joined our services team about 7 years ago we were keeping track of our customers in one master spreadsheet and virtually everyone on the team had their own spreadsheet where they kept track of their customer issues and time. Having just...

A powerful point of extensibility in Dynamics CRM 2011, is the ability to build a library of re-usable Web Resources of varying content type and declaratively introduce those resources in various parts of the native interface to extend the presentation...

One of my customers had to update their SSL certificate used by their CRM 2011 IFD environment. Below are the steps we took to apply the new SSL certificate – 1) Add the new certificate to the ADFS server Import the new certificate to...

We often receive the question “What are the IOPS requirements for Dynamics CRM” (or some form of that question). On its surface, the question sounds like a fair question that should have a short answer. In practice, the answer in much more...

We're proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 6 released Thursday, Jan. 12th, 2012! On Friday Jan. 13th, 2012 at 8 AM Pacific Standard Time, Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering team,...