In working with CRM Online customers, performance has been and continues to be an area of focus. I regularly have conversations with customers on performance with CRM Online and how to approach the topic and the different areas that impact it. I'll cover some of the important parts of finding the cause of your performance issue and then how to address them.
One of the biggest hurdles with performance issues is figuring out where to start.
The first point I always bring up is that performance is subjective. What is acceptable for one user is not for another user. The same can be said between two customers.
Once you've defined the performance issue you'll need to start looking into the different areas that impact performance.
The first area to look into that affects performance is the client machine's hardware and software.
I'll continue this topic next week with Part 2 of Microsoft CRM Online Performance Tips & Tricks, which will include the topics of: Network Connectivity, Customizations, and Outlook Client Configuration.
Microsoft Premier Field Engineer
Good tips, thanks for the post.
The recommendation to adjust the power setting to High Performance has costs that need to be considered:
1. Battery life is noticeably reduced
2. More power is used even when plugged in
My recommendation in this regard is that if a user is not comfortable enough to manage this setting on an as needed basis throughout the day to leave it on the Balanced power setting. Balanced offers a good combination of performance and power usage.