We're proud to announce that all packages for Microsoft Dynamics CRM 2011 Update Rollup 14 were released on Thursday, July 11th, 2013 to the Microsoft Download Center! The Update Rollup 14 packages should appear on Microsoft Update on or about July 23rd, 2013.
Update Rollup 14 Build number:
Update Rollup 14 Microsoft Download Center page
Here's the "Master" Microsoft Dynamics Knowledge Base article for Update Rollup 14: (KB 2849744). Going forward, the plan is for the Master Knowledge Base article for CRM 2011 Update Rollups to be published a bit in advance of release to aid planning.
On Friday, July 12th, 2013 Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering provided information about:
at 9 AM Pacific time on BlogTalkRadio during their Microsoft Dynamics CRM 2011 Update Rollup 14 Podcast.
Note regarding Podcasts: You can make our CRM Premier Field Engineering podcasts available on Zune by using the RSS feed below. In the Zune software, go to Collection -> Podcasts and click on the Add a Podcast button on the lower left, then enter the url for the RSS feed: http://www.blogtalkradio.com/pfedynamics.rss. After that, you can adjust the series settings like any other podcast, so you can sync with your smartphone or Zune.
Update Rollup 14 news!
Unlike some earlier Update Rollup releases like Update Rollup 6 and 12, Update Rollup 14 does not add major functionality changes. It is a collection of fixes for issues reported by customers or found by Microsoft's Engineering Team, plus changes to provide support for related technology components. No new support for the technology stack that CRM 2011 relies upon was added via Update Rollup 14, but as per the Microsoft Dynamics CRM Compatibility List Update Rollup 13 provided support for:
Note: to install Microsoft Dynamics CRM on a server running Windows Server 2012, you must install the latest SHS (Self-Healing Setup) package hosted on the Microsoft Update site when you are prompted to "update install files" during CRM setup. This SHS package is also needed for upgrading a Windows Server to Windows Server 2013 when CRM 2011 is already installed. For more details on the last scenario, see:
How to upgrade a Microsoft Dynamics CRM Server application to Windows Server 2012
Update Rollup 12 news that you need to know because Update Rollups are cumulative, so these significant changes are also in Update Rollup 14!
For Microsoft Dynamics CRM business solutions that include an entity with a large dataset, record retrieval and grid rendering performance can be negatively impacted for users that do not have global access to all records associated with that entity. Code changes to mitigate this behavior first appeared in Microsoft Dynamics CRM 4.0, and have been fine-tuned since then.
With Microsoft Dynamics CRM 2011 Update Rollup 10 and later, big advancements have been made to optimize the performance of queries against large datasets by adjusting specific “statistical” settings to address the issue. Should this fail to achieve desired levels of performance, adjust the value associated with EnableRetrieveMultipleOptimization (ERMO) setting. You may have heard these changes described at this year's Convergence.
A first step in efforts to optimize the performance of queries against large data sets is to make adjustments to the “statistical” settings that affect the behavior of RetrieveMultiple queries. Although you can configure these settings by modifying the Windows Registry (under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM) on the each of the Web servers that is used in a deployment, we recommend that these settings be configured by using the OrgDbOrgSettings, which will ensure that the configuration applies to a specific organization. For additional information about configuring these settings by using the OrgDbOrgSettings, and to download the tool that makes the OrgDbOrgSettings changes you desire, see the Microsoft Knowledge Base article titled "OrgDBOrgSettings Tool for Microsoft Dynamics CRM 2011" (KB 2691237)
If making adjustments to these settings does not yield satisfactory levels of performance, then consider adjusting the value of the EnableRetrieveMultipleOptimization (ERMO) setting. The ERMO setting is commonly used to limit the duration of certain long running queries; specifically, to overcome issues related to local or deep business unit access within Microsoft Dynamics CRM 2011 security roles.
Many more details describing appropriate scenarios for the available settings are already available via the Microsoft Download Center in a revised version of the whitepaper "Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure", in the sections “Optimizing the Performance of Queries against Large Datasets” and “Optimizing the Performance of Quick Find Queries”. The details will appear in the MSDN version of this whitepaper as quickly as possible.
NEW RELEASE REGARDING OrgDbOrgSettings!
You're probably familiar with the OrgDbOrgSettings command line tool (mentioned above) released by the CRM Product Group in the "Tools" package that is updated and released with each set of Update Rollup packages. With it, you configure some .xml and call your .xml with the command line utility described in KB 2691237. However, you may be daunted by configuring this .xml, to the point that you may not use the tool, or use it minimally - not exploring the many options outlined in KB 2691237 that may be of use to you. Well, the Microsoft Dynamics PFE team now has another option for you! By popular demand, our esteemed CRM PFE colleague Sean McNellis has developed a tool - a CRM 2011 managed solution - that provides you with an easy-to-use GUI with which you can configure all of the options outlined in the Knowledge Base on a per-tenant basis. Feel free to download it, install it, and check it out... I sure use it!
General Update Rollup Notes:
Outlook Client Updates:
Data Management Enhancements to:
For more information about the Dynamics CRM Q4 2011 Service Update features, consult:
Update Rollup 14 packages are available for download via:
for these CRM components:
NOTE: On Jan. 20th, 2012 these installation files were updated to include CRM 2011 Update Rollup 6 (Build 05.00.9690.1992)
Microsoft Dynamics CRM 2011 Update Rollup 14 Prerequisites:
Note regarding Microsoft Dynamics CRM Stack Technology Compatibility:
Do you want to know if certain Service Packs or versions of a Microsoft product are supported with Dynamics CRM? Now we have all of this in one “living" Knowledge Base article: the Microsoft Dynamics CRM Compatibility List. For example, you can use this KB article to determine the latest Microsoft SQL Server major version and Service Pack that is supported. Microsoft lists new products like Internet Explorer 10, Microsoft Windows 8, and Microsoft Office 2013 Preview as TBD until testing is complete; generally near General Availability (GA) of that product.
Issues resolved via Microsoft Dynamics CRM 2011 Update Rollup 14:
Microsoft Dynamics CRM 2011 Update Rollup 14 is the thirteenth (considering that Update Rollup 9 was not released publicly) of a series of cumulative Update Rollups that include fixes for the issues that are or will be documented in the "Master Knowledge Base Articles" for CRM 2011 Update Rollups. As they are cumulative, Update Rollup 14 contains all fixes shipped via Update Rollups 1-14, including fixes that were never publicly released via Update Rollup 9.
Hotfixes and updates that were released as individual fixes before the Update Rollup 14 release:
The following issues were fixed and delivered to requesting customers prior to Update Rollup 14 release as Critical On Demand (COD) fixes and are included in Update Rollup 14:
Other fixes released via CRM 2011 Update Rollup 14:
Hotfixes and updates that you have to enable or configure manually
Occasionally, updates released via Update Rollups require manual configuration to enable them. Microsoft Dynamics CRM Update Rollups are always cumulative; for example, Update Rollup 14 contains all fixes previously released via Update Rollups 1-13 as well as fixes newly released via Update Rollup 14. So if you install Update Rollup 14 on a machine upon which you previously installed no Update Rollups, you will need to manually enable any desired fixes for Update Rollups 1-14:
Mismatched Update Rollup versions within a Microsoft Dynamics CRM deployment
In a scenario where you may be running many client workstations with Microsoft Dynamics CRM 2011 for Microsoft Office Outlook, a common question is whether it is supported to run mismatched versions. For example, where Update Rollup 5 has been installed on the CRM Server but the Outlook clients are still on Update Rollup 1, or where Update Rollup 1 is on the CRM server but due to updates available to the Outlook client you have decided to install Update Rollup 6 on the clients without installing Update Rollup 4 on the server.
The general rule of thumb is to try to keep the versions in sync as much as possible, and we recommend that you avoid deltas of more than one version between client and server. So ideally, you would be running Update Rollup 14 server with Update Rollup 13 or 14 on your Outlook client. However, it is permissible (though not recommended as a long-term solution) to run mismatched Update Rollup versions on Outlook client and server, as Microsoft does do some testing of such combinations.
However, regarding the other Update Rollups (for example Rollups for the Microsoft Dynamics CRM 2011 Email Router or Microsoft Dynamics CRM 2011 Reporting Extensions), it is not supported nor recommended to run mismatched versions. A best practice is to update these components at the same time you update your CRM Server. Do the best you can to keep these Update Rollup versions in sync.
For more information, see the blog posting "User experience while accessing CRM 2011 application servers while Update Rollups are being applied"
Internet Explorer 10, Windows 8, Office 2013, and Windows Server 2012 Compatibility
The Microsoft Dynamics CRM Engineering team consistently Microsoft Dynamics CRM 2011 against pre-release and release versions of technology stack components that Microsoft Dynamics interoperates with. When appropriate, Microsoft releases enhancements via future Microsoft Dynamics CRM 2011 Update Rollups or new major version releases to assure compatibility with future releases of these products.
Greg Nichols Premier Field Engineering Microsoft Corporation
Do you know when CRM Online will get Update Rollup 14? We have a case in with Microsoft as were unable to update our existing workflows with email steps currently and they told us to wait till CRM Online is updated. Thanks!
Was the system setting introduced in UR10 about limiting the records that could be returned by a quick find meant to be removed in UR14? Between UR13 and UR14, the setting seems to have disappeared from the user interface, and we're encountering the error described at social.msdn.microsoft.com/.../error-on-system-settings-dialog
@Dave, you may want to open a CRMOnline support incident to ask, I am not sure when CRM Online will receive fixes from UR14.
@Amy, was this an imported organization or an org that was already imported at the time of the UR14 installation?
After looking into it more, I realize I'm completely wrong about the issue we have being related to UR14. We have two environments both with UR13, one has the issue and the other doesn't. The one with the issue was upgraded to UR13 and then the organization was imported. I'm not sure how the data got into the environment that does not have the issue, but I suspect it was in there before we upgraded to UR13.